Elizabeth Brownlee
Claysville
Summary
Dynamic AR Supervisor at Select Medical with a proven track record in enhancing billing efficiency and reducing outstanding receivables. Skilled in performance metrics monitoring and team leadership, I excel in training staff and fostering collaboration to resolve complex billing inquiries, ensuring compliance and delivering exceptional customer service.
Overview
19
19
years of professional experience
Work History
AR Supervisor
Select Medical
Canonsburg, PA
08.2007 - Current
- Supervised accounts receivable team to ensure timely processing of payments.
- Implemented process improvements to enhance efficiency in billing operations.
- Trained staff on best practices for credit and collections management.
- Monitored key performance indicators to assess operational effectiveness.
- Collaborated with cross-functional teams to resolve customer billing inquiries.
- Developed training materials to support ongoing staff development initiatives.
- Led strategies to reduce outstanding receivables and improve cash flow.
- Ensured compliance with internal policies and regulatory requirements in all transactions.
- Coordinated with legal counsel on escalated collection cases, ensuring proper handling and compliance with applicable laws and regulations.
- Provided exceptional customer service, addressing inquiries and resolving disputes professionally and promptly.
- Mentored junior staff members, sharing best practices in credit management and collections techniques.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Associate of Science - Office Administration
Penn Commercial
Washington, PA05.2005
High School Diploma -
PA Cyber School
Claysville, PA05.2004
Skills
- Strong communication skills
- Payment reconciliation
- Performance metrics monitoring
- Invoice processing
- Accounts receivable
- Staff management
- Research skills
- Teamwork
- Problem-solving
- Time management
- Multitasking and organization
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Microsoft office
Timeline
AR Supervisor
Select Medical
08.2007 - Current
Associate of Science - Office Administration
Penn Commercial
High School Diploma -
PA Cyber School