Elizabeth Cacace
Ephrata,PA
Summary
Prospective counseling intern with a strong foundation in customer service and de-escalation skills developed through diverse roles in healthcare and food service environments. Demonstrates exceptional teamwork and communication abilities, contributing to a cohesive and efficient work atmosphere. I am eager to apply these skills in a counseling setting to support clients' emotional growth and well-being.
Overview
4
4
years of professional experience
Work History
Starbucks Barista
Starbucks
06.2024 - Current
- Craft artisanal beverages, ensure top-notch customer service, and promptly and professionally address customer concerns.
- Maintain cleanliness standards, collaborate with the employee team, and adapt to high-volume periods.
Medical Records Clerk
Coopersburg Family Practice
05.2022 - 08.2022
- Coordinated with healthcare providers to maintain up-to-date patient information. Facilitated smooth information flow, enhancing overall patient care quality.
- Reorganized and updated paper records filing system, allowing for easier access to records.
Veterinary & Kennel Assistant
Maple Hills Veterinary Hospital
07.2021 - 10.2021
- Worked closely with veterinarians and technicians, providing crucial support during examinations and treatments, fostering a cohesive team environment.
- Implemented kennel sanitation protocols, significantly reducing the risk of cross-contamination and improving overall animal health.
Education
Bachelor of Science - Counseling and Applied Psychological Sciences
Arizona State University
Tempe, Arizona05-2026
Skills
- Customer de-escalation
- Customer Service
- Bookkeeping
- Adaptive and creative
Timeline
Starbucks Barista
Starbucks
06.2024 - Current
Medical Records Clerk
Coopersburg Family Practice
05.2022 - 08.2022
Veterinary & Kennel Assistant
Maple Hills Veterinary Hospital
07.2021 - 10.2021
Bachelor of Science - Counseling and Applied Psychological Sciences
Arizona State University
COURSES
- Child & Adolescent Psychological Disorders
- Multicultural Counseling
- Trauma & Crisis Intervention
- Foundations & Principles of Addictions Counseling
- Counseling Skills
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