ELIZABETH COLEY
Wilkes barre
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Astound Broadband. Expert in managing multiple tasks and problem-solving, with a flair for turning inquiries into sales. Demonstrated ability in medical terminology and maintaining composure under pressure. Skilled in call center operations, ensuring customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE AGENT
QVC
07.2024 - Current
- Managed workload independently with minimal supervision from team lead or manager
- Responded to telephone inquiries and complaints following standard operating procedures
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues
- Developed strong communication skills while interacting with customers from diverse backgrounds
- Provided product knowledge to customers while answering questions and addressing concerns
- Ensured compliance with applicable laws, regulations, policies, procedures, and ethical standards when handling sensitive information
CUSTOMER SERVICE AGENT
Astound Broadband
02.2023 - 06.2024
- Prospect, qualify, and generate sales within an assigned territory
- Identify and sell appropriate products and services to meet the customer's needs
- Engage in technical discussions with potential customer's through demonstrations and presentations
- Execute the sales strategy to increase sales within respective territories
- Prepare sales information for customer's
- Distribute marketing material and participate in special sale events
- Remain knowledgeable and up to date on changes and developments within the product/service line
CNA
Independent Living LLC
01.2020 - 12.2022
- Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices
- Developed individualized plans of care based on assessment findings for each assigned resident
- Assessed patient needs and reported any changes in condition to appropriate staff members promptly
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity
MARKETING & SALES AGENT
Telepoint Communications
05.2019 - 11.2020
- Has of experience, An exceptional multitasker with incredible abilities such as, organization and assertiveness
- Verify that appropriate improvements were made to address consumer issues
Education
HIGH-SCHOOL DIPLOMA -
Hermitage High-School
Skills
- Multitasking Proficiency
- Effective Problem Solving
- Proficient in Medical Terminology
- Maintained Composure Under Pressure
- Customer Support Experience
- Call Management Expertise
- Effective Upselling Techniques
- System Troubleshooting Expertise
- Appointment Coordination
- Establishing Rapport
Timeline
CUSTOMER SERVICE AGENT
QVC
07.2024 - Current
CUSTOMER SERVICE AGENT
Astound Broadband
02.2023 - 06.2024
CNA
Independent Living LLC
01.2020 - 12.2022
MARKETING & SALES AGENT
Telepoint Communications
05.2019 - 11.2020
HIGH-SCHOOL DIPLOMA -
Hermitage High-School
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