Summary
Overview
Work History
Education
Skills
Timeline
Generic
ELIZABETH COLEY

ELIZABETH COLEY

Wilkes barre

Summary

Dynamic professional with a proven track record in customer service and sales, notably at Astound Broadband. Expert in managing multiple tasks and problem-solving, with a flair for turning inquiries into sales. Demonstrated ability in medical terminology and maintaining composure under pressure. Skilled in call center operations, ensuring customer satisfaction and loyalty.

Overview

6
6
years of professional experience

Work History

CUSTOMER SERVICE AGENT

QVC
07.2024 - Current
  • Managed workload independently with minimal supervision from team lead or manager
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues
  • Developed strong communication skills while interacting with customers from diverse backgrounds
  • Provided product knowledge to customers while answering questions and addressing concerns
  • Ensured compliance with applicable laws, regulations, policies, procedures, and ethical standards when handling sensitive information

CUSTOMER SERVICE AGENT

Astound Broadband
02.2023 - 06.2024
  • Prospect, qualify, and generate sales within an assigned territory
  • Identify and sell appropriate products and services to meet the customer's needs
  • Engage in technical discussions with potential customer's through demonstrations and presentations
  • Execute the sales strategy to increase sales within respective territories
  • Prepare sales information for customer's
  • Distribute marketing material and participate in special sale events
  • Remain knowledgeable and up to date on changes and developments within the product/service line

CNA

Independent Living LLC
01.2020 - 12.2022
  • Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices
  • Developed individualized plans of care based on assessment findings for each assigned resident
  • Assessed patient needs and reported any changes in condition to appropriate staff members promptly
  • Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity

MARKETING & SALES AGENT

Telepoint Communications
05.2019 - 11.2020
  • Has of experience, An exceptional multitasker with incredible abilities such as, organization and assertiveness
  • Verify that appropriate improvements were made to address consumer issues

Education

HIGH-SCHOOL DIPLOMA -

Hermitage High-School

Skills

  • Multitasking Proficiency
  • Effective Problem Solving
  • Proficient in Medical Terminology
  • Maintained Composure Under Pressure
  • Customer Support Experience
  • Call Management Expertise
  • Effective Upselling Techniques
  • System Troubleshooting Expertise
  • Appointment Coordination
  • Establishing Rapport

Timeline

CUSTOMER SERVICE AGENT

QVC
07.2024 - Current

CUSTOMER SERVICE AGENT

Astound Broadband
02.2023 - 06.2024

CNA

Independent Living LLC
01.2020 - 12.2022

MARKETING & SALES AGENT

Telepoint Communications
05.2019 - 11.2020

HIGH-SCHOOL DIPLOMA -

Hermitage High-School
ELIZABETH COLEY