Elizabeth Coyne
West Chester
Summary
Motivated, focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.
Dynamic offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution.
Dynamic offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution.
Overview
9
9
years of professional experience
Work History
Customer Service Lead
BioTelemetry
Malvern
04.2016 - 08.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Implemented company processes to effectively resolve customer service issues.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Managed key account service, providing exceptional support to foster loyalty and retention.
- Consulted with customers regarding needs and addressed concerns.
Holly Shores Campground
Receptionist Jobs/Salesman
North Cape May
08.2015 - 08.2016
- Explained and enforced park rules and adhered to fire and safety guidelines and procedures.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
- Developed events and programs in consideration of needs, abilities and interests of participants.
Manager
Beach Burger
Avalon
05.2013 - 08.2015
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Performed inventory counts and ordered materials.
- Broke down, cleaned and sanitized work stations at end of shift.
Bleacher Creatures
Matthew Hoffman
King Of Prussia
01.2014 - 05.2015
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Inventoried supplies to avoid inefficiencies or prevent surplus.
Education
BBA - Business Administration And Management
Rosemont College
Bryn Mawr, PA05.2015
BBA - Accounting And Business Management
Rosemont College
Bryn Mawr, PA05.2015
Skills
- Customer service excellence
- Call center
- Payment processing
- Administrative duties
- Sales
- Microsoft Office expertise
- High-energy attitude
- Inbound and Outbound Calling
- Billing arrangements
- Training and development
- Teamwork and Collaboration
- Inventory and Data Analysis
- Data Entry
- Data Entry Experience
- Excellent Spelling Skills
- Good Work Ethic
Timeline
Customer Service Lead
BioTelemetry
04.2016 - 08.2022
Holly Shores Campground
Receptionist Jobs/Salesman
08.2015 - 08.2016
Bleacher Creatures
Matthew Hoffman
01.2014 - 05.2015
Manager
Beach Burger
05.2013 - 08.2015
BBA - Business Administration And Management
Rosemont College
BBA - Accounting And Business Management
Rosemont College