Elizabeth Cruz
York
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Metro by T-Mobile
11.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Store Owner
Dominican Bodega
05.2021 - 07.2023
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Conducted routine maintenance checks on store equipment to ensure operational efficiency and prevent costly repairs or replacements later on.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Representative
Metro by T-Mobile
12.2020 - 02.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
High School Diploma -
Williams Penn Senior High School
York Pa 07-2018
Skills
- Customer service
- Store operations
- Customer relationship building
- Active listening
- Sales presentations
- Problem resolution
- Bilingual in spanish and english
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Metro by T-Mobile
11.2023 - 02.2024
Store Owner
Dominican Bodega
05.2021 - 07.2023
Sales Representative
Metro by T-Mobile
12.2020 - 02.2021
High School Diploma -
Williams Penn Senior High School
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