Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Royal Childcare
02.2005 - 11.2024
Managed day-to-day business operations.
Organized fun-filled events and activities for children that promoted learning in an engaging manner.
Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
Improved customer retention rates by providing exceptional care services tailored to individual child needs.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Trained and guided team members to maintain high productivity and performance metrics.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Personal Assistant
San Diego Destination Wedding
01.2006 - 10.2024
Maintained appropriate filing of personal and professional documentation.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Coordinated events and functions with attention to detail ensuring successful execution.
Kept detailed track of household and maintenance inventory and schedules.
Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
Accomplished project deadlines by assisting with task completion whenever required.
Boosted team morale, organized team-building activities that fostered positive work environment.