Elizabeth E. King
Pittsburgh
Summary
Dynamic professional with extensive experience in supporting high-level executives, adept at managing complex schedules, coordinating impactful meetings, and safeguarding confidential information. Demonstrates a strong commitment to team collaboration and consistently drives results through effective communication and organization. Recognized for reliability and adaptability in fast-paced environments, with a proven ability to multitask and prioritize effectively. Passionate about contributing to organizational success by leveraging expertise in executive support and operational efficiency.
Overview
17
17
years of professional experience
Work History
Executive Administrative Assistant to the CEO
RYCON CONSTRUCTION
01.2022 - Current
- Responsible for maintaining the daily schedule for the CEO as well as all the Executive Level officers, scheduling and planning the Marketing Events calendar, providing logistical and travel
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Organized and updated schedules for executives.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
Customer Advocate
CARVANA
11.2021 - 01.2022
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Delivered vehicles ordered through company website based on customer requests and on-time delivery schedule.
Sales Manager
BLUEGREEN VACATIONS
04.2021 - 10.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Customer Service Team Manager
ALORICA, INC.
09.2016 - 11.2020
- Managed team schedules, balancing workloads to optimize staff coverage during peak hours.
- Enhanced communication skills within the team through training sessions and role-playing exercises.
- Created an incentive program that boosted employee morale and motivation, leading to improved performance metrics.
- Collaborated with other departments to resolve complex customer issues effectively and efficiently.
- Developed and implemented training programs for new hires, resulting in faster onboarding and higher retention rates.
- Implemented quality assurance measures, ensuring consistent levels of excellence in service delivery.
Hairstylist/Salon Owner/Operator
MT. OLIVER STYLES/BARBERSHOP
04.2008 - 10.2018
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Educated customers on products to maximize benefits.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Executive Administrative Assistant
PHOENIX NATIONWIDE
12.2012 - 03.2014
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Scheduled appointments and handled calenders for senior leadership.
Education
MBA - Sports, Arts And Entertainment
Point Park University
Pittsburgh, PA05-2022
Bachelor of Science - Business Management
Point Park University
Pittsburgh, PA05-1989
Skills
- Expense reporting
- Customer service
- Office management
- Information confidentiality
- Meeting planning
- File management
- Travel coordination
- Calendar management
- Logistics coordination
- Event coordination
Timeline
Executive Administrative Assistant to the CEO
RYCON CONSTRUCTION
01.2022 - Current
Customer Advocate
CARVANA
11.2021 - 01.2022
Sales Manager
BLUEGREEN VACATIONS
04.2021 - 10.2021
Customer Service Team Manager
ALORICA, INC.
09.2016 - 11.2020
Executive Administrative Assistant
PHOENIX NATIONWIDE
12.2012 - 03.2014
Hairstylist/Salon Owner/Operator
MT. OLIVER STYLES/BARBERSHOP
04.2008 - 10.2018
MBA - Sports, Arts And Entertainment
Point Park University
Bachelor of Science - Business Management
Point Park University
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