Elizabeth Galloway
Pottstown
Summary
Dynamic customer service professional with a proven track record of fostering positive experiences and effectively managing customer relations and order processing. Recognized for strong teamwork and a high-energy attitude, consistently delivering exceptional service and creating memorable dining experiences. Possesses a solid understanding of menu offerings and food handling protocols, with the ability to multitask in fast-paced environments while maintaining professionalism. Eager to further develop expertise in the service industry and contribute positively to any team through a collaborative spirit and dedication to excellence.
Overview
4
4
years of professional experience
Work History
Server
PJ Whelihan's
Malvern, PA
03.2026 - Current
- Facilitated positive dining experiences by providing attentive and responsive customer service.
- Assisted with menu recommendations and accommodated dietary restrictions efficiently.
- Managed order accuracy and timely delivery to enhance overall service quality.
- Collaborated with kitchen staff to streamline food preparation and minimize wait times.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
Customer Service Representative
John Galloway Construction
Pottstown, PA
01.2023 - 08.2025
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Addressed customer concerns and complaints and resolved issues promptly.
- Completed paperwork for orders and new service actions.
- Returned customer calls and responded to inquiries and complaints.
- Relayed new and relevant information to customers and followed up on promises.
- Handled escalated callers to reach positive outcomes.
Wait Staff Member
Giovanni's 724 Italian Resturant
Pottstown, PA
08.2022 - 01.2023
- Memorized preparation methods and ingredients for all menu items.
- Communicated with guests to assess preferences and make targeted recommendations.
- Provided immediate attention and personable greetings to all guests upon seating.
Education
Bachelor of Arts -
West Chester University of Pennsylvania
West Chester, PA05-2029
High School Diploma - undefined
Pottsgrove Senior High
Pottstown, PA05-2025
Skills
- Teamwork and collaboration
- High-energy attitude
- Problem-solving abilities
- Attention to detail
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Cleanliness standards
- Safe food handling
- Menu memorization
- Customer service
- Service prioritization
- Order accuracy
- Cash handling
- Hospitality service expertise
Timeline
Server
PJ Whelihan's
03.2026 - Current
Customer Service Representative
John Galloway Construction
01.2023 - 08.2025
Wait Staff Member
Giovanni's 724 Italian Resturant
08.2022 - 01.2023
High School Diploma - undefined
Pottsgrove Senior High
Bachelor of Arts -
West Chester University of Pennsylvania