Elizabeth James
Philadelphia
Summary
Dynamic food service professional with a strong work ethic and exceptional customer service skills, honed at the School District of Philadelphia. Proven ability to enhance efficiency through effective inventory management and waste reduction strategies, while fostering positive relationships with students and staff to create a welcoming dining atmosphere.
Experienced with food preparation and customer service. Utilizes teamwork and communication to enhance dining experience. Track record of maintaining cleanliness and adhering to safety standards.
Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.
Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties.
Overview
41
41
years of professional experience
Work History
Food Service Worker
School District of Philadelphia
10.1983 - 06.2024
- Operated kitchen equipment safely to maintain food quality and safety standards.
- Prepared and served nutritious meals following school nutrition guidelines.
- Assisted in inventory management, ensuring availability of supplies for meal preparation.
- Collaborated with team members to streamline food service operations and enhance efficiency.
- Trained new employees on food safety protocols and kitchen procedures.
- Monitored food temperatures to ensure compliance with health regulations during service.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Developed positive relationships with students and staff, fostering a welcoming dining atmosphere.
- Implemented waste reduction strategies, improving sustainability within the cafeteria environment.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Reduced food preparation times by organizing workstations effectively.
- Enhanced team efficiency with streamlined food preparation processes.
- Improved team morale by organizing regular staff meetings and feedback sessions.
- Improved dining experience by maintaining clean and organized eating area.
- Observed diners to respond to additional requests and determine when meal completed.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Adjusted food preparation methods in accordance with customer requests.
- Utilized POS system to receive and process food and beverage orders.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Caregiver
Bayada Home Health
06.2014 - 02.2024
- Provided personalized care and companionship to clients, enhancing their quality of life.
- Administered medications and monitored health conditions, ensuring compliance with care plans.
- Assisted with daily living activities, promoting independence and dignity for clients.
- Developed strong relationships with clients and families, fostering trust and communication.
- Implemented effective time management strategies to optimize caregiving schedules and tasks.
- Trained and mentored new caregivers on best practices in patient care and safety protocols.
- Collaborated with healthcare professionals to coordinate comprehensive care plans for clients.
- Advocated for client needs and preferences, ensuring tailored approaches to individual care situations.
Education
High School Diploma -
Benjamin Franklin High School
550 N Broad St 06-2014
Skills
- Food safety protocols
- Kitchen equipment operation
- Meal preparation techniques
- Inventory management
- Menu knowledge
- Time management strategies
- Relationship building with clients
- Effective communication skills
- Cash handling practices
- Employee training
- Customer service excellence
- Health regulation compliance
- Waste reduction strategies
- POS system operation
- Team collaboration
- Safe food handling
- Productivity and efficiency
- Working with diverse people
Timeline
Caregiver
Bayada Home Health
06.2014 - 02.2024
Food Service Worker
School District of Philadelphia
10.1983 - 06.2024
High School Diploma -
Benjamin Franklin High School