Elizabeth Kimmel
Lansdowne
Summary
Resourceful and detail-oriented customer service representative with 15+ years of experience in retail and customer-facing roles. Proficient in cash handling, customer service, and communication skills. Proven ability to manage high-volume checkout lanes and provide personalized service to customers.
Overview
6
6
years of professional experience
Work History
Cashier/Customer Service
Walmart
Utica
04.2023 - 09.2024
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
- Developed rapport with regular customers by remembering their preferences and providing personalized service
Cashier
ShopRite Supermarkets
Drexel Hill
11.2021 - 03.2023
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Performed opening/closing duties including counting money in the register before/after shifts
Customer Service Representative
Nordstrom Rack
King of Prussia
12.2018 - 08.2020
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Upsold additional products or services to customers based on their needs and preferences
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Education
Associate's degree - Medical Coding and Billing
Ultimate Medical Academy
Tampa, FL06.2016
High school diploma -
Watchung Hills Reg H
Warren, NJ06.1986
Skills
- Customer service
- Communication skills
- Cashiering
- Basic math
- Phone etiquette
- Cash handling
Timeline
Cashier/Customer Service
Walmart
04.2023 - 09.2024
Cashier
ShopRite Supermarkets
11.2021 - 03.2023
Customer Service Representative
Nordstrom Rack
12.2018 - 08.2020
Associate's degree - Medical Coding and Billing
Ultimate Medical Academy
High school diploma -
Watchung Hills Reg H