Elizabeth Kivowitz
Pittsburgh
Summary
Dedicated dispatcher with extensive experience in coordinating communication between drivers and clients. Known for effective problem-solving skills and ability to resolve conflicts, ensuring timely deliveries and high customer satisfaction.
Overview
23
23
years of professional experience
Work History
Dispatcher/Scheduler
R4H
Pittsburgh
08.2025 - Current
- Coordinated communication between drivers and clients for efficient dispatching.
- Monitored vehicle locations using GPS tracking systems for timely deliveries.
- Scheduled and assigned routes based on priority and traffic conditions.
- Managed incoming calls to resolve customer inquiries and concerns efficiently.
- Collaborated with team members to enhance dispatch processes and increase overall efficiency.
- Resolved scheduling conflicts by adjusting routes to meet customer needs effectively.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints regarding service issues or delays to ensure satisfaction.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Developed strategies for improving efficiency within the dispatch department.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Prepared daily work and run schedules.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Communicated with staff to gather scheduling preferences and availability.
Driver for a non emergency transportation company
R4H
Pittsburgh
03.2023 - Current
- Ensured compliance with safety regulations, promoting a secure environment for all passengers.
- Communicated effectively with dispatch to coordinate delivery schedules.
- Navigated efficiently using GPS systems to minimize travel time.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to company policies and procedures related to safety and security standards.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Monitored road conditions to proactively adjust routes, ensuring timely arrivals despite weather or traffic challenges.
Operator at a Answering Service
Contact One Call Center Inc.
Pittsburgh
03.2019 - 03.2023
- Operated multi-line phone systems to facilitate efficient inbound and outbound communication.
- Assisted customers with inquiries and resolved issues promptly.
- Documented call details accurately in customer management software.
- Managed call queues to ensure timely response to customer needs.
- Maintained professional demeanor while efficiently handling high-volume calls to enhance customer satisfaction.
- Learned and followed safety and emergency procedures.
- Managed multiple tasks simultaneously with attention to detail to ensure smooth call operations.
Real Estate Agent
Caldwell Banker Real Estate
Pittsburgh
02.2003 - 03.2019
- Guided clients through property buying and selling processes.
- Negotiated contracts between buyers and sellers effectively.
- Conducted market analysis to identify competitive property values and emerging trends.
- Developed targeted marketing strategies that enhanced visibility of listings and attracted qualified buyers.
- Organized open houses to showcase properties to potential buyers.
- Built relationships with clients to understand their real estate needs.
- Collaborated with mortgage lenders and title companies for transactions.
- Managed real estate transactions from initiation to closing.
- Promoted property sales through strategic advertisements, engaging open houses, and active participation in multiple listing services.
- Maintained updated knowledge of local real estate markets.
- Provided expert advice on real estate investment opportunities.
Education
High School Diploma -
C.A.P.A
Pittsburgh, PA06-1997
Skills
- Dispatch coordination
- Scheduling management
- GPS tracking
- Route optimization
- Vehicle monitoring
- Logistics data management
- Incident management
- Time management
- Customer service
- Complaint resolution
- Effective communication
- Team collaboration
- Critical thinking
Timeline
Dispatcher/Scheduler
R4H
08.2025 - Current
Driver for a non emergency transportation company
R4H
03.2023 - Current
Operator at a Answering Service
Contact One Call Center Inc.
03.2019 - 03.2023
Real Estate Agent
Caldwell Banker Real Estate
02.2003 - 03.2019
High School Diploma -
C.A.P.A