Elizabeth Knott
Pottstown
Summary
Proactive and results-driven banking professional with 8+ years of progressive experience in retail banking, client relationship management, and branch operations. Proven ability to lead high-performing teams, improve operational workflows, and deliver excellent client service. Strong technical proficiency with core banking systems and electronic banking platforms. Experienced in regulatory compliance, loan underwriting, and strategic committee participation.
Overview
25
25
years of professional experience
Work History
Branch Manager
The Victory Bank
04.2021 - Current
- Lead and develop branch team, overseeing recruitment, training, coaching, and performance evaluations.
- Manage a branch deposit portfolio of approximately $430 million.
- Collaborate with Deposit Operations to resolve GL imbalances, wires, and sweep account issues.
- Built and implemented Customer Care Center to manage incoming client calls.
- Partner with commercial lenders to support deposit-side servicing of business relationships.
- Train staff on electronic banking services including Remote Deposit Capture, ACH, digital wallets, Bill Pay, and Positive Pay.
- I lead the retail team in underwriting consumer loan applications by evaluating creditworthiness, financial documentation, and compliance with lending policies.
- Spearheaded development and training for ACH pre-funding policy with CCO; successfully implemented system-wide changes.
- Serve on ALCO and Rate Committee; monitor FOMC activity and regional rate trends.
- Contribute to IT Steering Committee and Disaster Recovery Planning team.
- Serve as the bank's representative at Chamber of Commerce functions and local networking events to promote community engagement and business development.
- Opened and managed a new bank branch in Horsham, PA, overseeing all hiring, onboarding, and training processes. Configured branch operations within internal systems and coordinated setup with external vendors. Simultaneously maintained full management responsibilities for the existing Limerick, PA branch.
Assistant Branch Manager
The Victory Bank
04.2019 - 04.2021
- Acted as interim Branch Manager during leadership absence and COVID-19 pandemic.
- Maintained smooth branch operations and team performance through periods of uncertainty and crisis.
Personal Banker
The Victory Bank
04.2017 - 04.2019
- Handled teller operations, opened personal and commercial accounts, and supported IRA servicing.
- Grew electronic banking expertise and represented the bank at community networking events.
Water Quality Consultant
Sanatoga Water Conditioning
03.2015 - 03.2017
- Generated leads through trade shows, mailers, and networking.
- Conducted in-home water testing and explained EPA compliance results.
- Recommended and sold water treatment systems based on client needs.
- Documented plumbing specs and coordinated with installation techs.
- Maintained post-sale follow-up via calls and email.
Custom Interior Design Fabricator
Buckwalter Custom Interiors
03.2008 - 05.2015
Teller/Vault Teller
Harleysville Savings Bank
02.2007 - 05.2007
Quality Control Associate
Wayne Mills Company, Inc.
10.2000 - 11.2006
Education
High School Diploma -
FCG School
Philadelphia, PASkills
- Employee Coaching & Development
- Branch Operations & Compliance
- Consumer Loan Underwriting
- Consumer Loan Approval Authority $25,000
- Interdepartmental Collaboration
- Conflict Resolution & Client Advocacy
- Electronic & Cash Management Products
- Leadership & Performance Management
- Client Relationship Building
- Policy Implementation & Improvement
Accomplishments
- Certificate of Completion: 2019 PA Bankers School of Banking
- Certificate of Completion: PA Bankers Consumer Loan Underwriting
- Certificate of Completion: ABA Universal Banker Certificate
- Certificate of Completion: ABA Branch Manager's Certificate
- Certificate of Completion: ABA Introduction to Reading Financial Statements
- Certificate of Completion: 2024 PA Bankers Advanced School of Banking
Timeline
Branch Manager
The Victory Bank
04.2021 - Current
Assistant Branch Manager
The Victory Bank
04.2019 - 04.2021
Personal Banker
The Victory Bank
04.2017 - 04.2019
Water Quality Consultant
Sanatoga Water Conditioning
03.2015 - 03.2017
Custom Interior Design Fabricator
Buckwalter Custom Interiors
03.2008 - 05.2015
Teller/Vault Teller
Harleysville Savings Bank
02.2007 - 05.2007
Quality Control Associate
Wayne Mills Company, Inc.
10.2000 - 11.2006
High School Diploma -
FCG School
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