Elizabeth Lee Clowney
Pottstown
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
10
10
years of professional experience
Work History
Manager
Bonefish Grill
Exton
11.2025 - Current
- Supervised front-of-house staff, including servers, hosts, and bartenders ensuring efficient and organized shift operations
- Acted as the lead during shifts, resolving customer complaints and handling escalated service issues
- Managed cash handling procedures, including register drawers, cash counts, and transactions
- Coordinated and placed beer and liquor orders, helping maintain inventory levels and product availability
- Assisted with opening procedures and daily operational setup
- Maintained service standards, team communication, and workflow during high-volume periods
Bartender & Server
Bonefish Grill
Exton
08.2022 - Current
- Delivered high-quality customer service in a fast-paced and high stress restaurant environment
- Prepared and served beverages and meals while ensuring guest satisfaction.
- Maintained cleanliness and safety standards across the bar and dining area.
- Effectively handled difficult customer situations with professionalism and tact.
Intern—Housing & Client Services
Family Services of Montgomery County
Norristown
02.2025 - 05.2025
- Provided direct support to clients through in-person assessments, connecting them with housing and social service resources.
- Coordinated with landlords and community partners to streamline housing placements and service delivery.
- Managed administrative tasks such as data entry, documentation, and client tracking using Clarity and Excel.
- Built strong communication and interpersonal skills through daily client engagement and support planning.
Sales Associate
The North Face (Philadelphia Premium Outlets)
Pottstown
01.2018 - 01.2021
- Guided customers in selecting outdoor apparel and gear to meet their needs.
- Operated registers, processed transactions, and maintained product displays.
Ice Cream Shop Attendant
Coventry Ice Cream Parlor
Pottstown
01.2016 - 01.2018
- Delivered friendly customer service while preparing and serving food items.
- Responsible for daily food prep and closing duties, including the cleaning and restocking.
Education
Bachelor of Science - Criminal Justice
West Chester University of Pennsylvania
West Chester, PASkills
- Reliable
- Hardworking
- Willing to learn
- Team leadership
- Conflict resolution
- Customer service
- Teamwork
Clearances And Certifications
- Child Abuse Clearance
- FBI Background Check
- QPR (Suicide Prevention) Certified
- Mandated Reporter Training
- Clarity Human Services—General Training
- "Become a Great Tenant" Certificate
- CPR Certified
Timeline
Manager
Bonefish Grill
11.2025 - Current
Intern—Housing & Client Services
Family Services of Montgomery County
02.2025 - 05.2025
Bartender & Server
Bonefish Grill
08.2022 - Current
Sales Associate
The North Face (Philadelphia Premium Outlets)
01.2018 - 01.2021
Ice Cream Shop Attendant
Coventry Ice Cream Parlor
01.2016 - 01.2018
Bachelor of Science - Criminal Justice
West Chester University of Pennsylvania