Elizabeth Lingenfelter
State College
Summary
Dynamic account executive with a strong background in customer service and relationship building. Skilled in managing high-value accounts while maintaining a focus on detail and timely communication. Aiming to leverage exceptional presentation skills to drive client engagement.
Overview
15
15
years of professional experience
Work History
Account Executive, I
AmeriHealth Caritas
State College, PA
04.2025 - Current
- Established and maintained effective communication channels to build strong client relationships and support customer satisfaction.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation.
- Delivered informative presentations to clients with Education Trainings, Total Cost of Care including Joint Operating committee meetings
- Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Provider Network Management Account Executive
AmeriHealth Caritas
State College, PA
02.2023 - 03.2025
- Developed and maintained strong working relationships with professionals within my assigned counties
- Conducted regular check-ins with existing provider base with claims review, education meetings and credentialing
- Assisted in the onboarding process for new providers, ensuring a smooth transition into the AmeriHealth Caritas lines of business.
- Identified new providers through cold calling, networking, marketing and prospective database leads, worked with credentialing and contracting process
- Gained trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Account Manager
Windstream
State College, PA
10.2011 - 11.2022
- Managed client relationships to enhance customer satisfaction and retention.
- Retain and generate new business in role of a trusted advisor.
- Control sales process from prospecting, designing, pricing and closing while working with Project Coordinator to ensure timely and successful service delivery and maximum customer satisfaction.
- Developed account strategies to align with client objectives and business goals.
- Implemented process improvements that streamlined workflows and enhanced service delivery.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Education
Bachelor of Arts - Marketing, Management & Communications
Pennsylvania State University
University Park, PA08-2004
Skills
- Managing client relationships
- Strong presentation skills
- Time management
- Attention to detail
Timeline
Account Executive, I
AmeriHealth Caritas
04.2025 - Current
Provider Network Management Account Executive
AmeriHealth Caritas
02.2023 - 03.2025
Account Manager
Windstream
10.2011 - 11.2022
Bachelor of Arts - Marketing, Management & Communications
Pennsylvania State University