Elizabeth Long
Levittown
Summary
Dynamic professional with extensive experience at Holy Redeemer Hospital, excelling in payment processing and customer service. Proven ability to enhance cash posting accuracy and improve patient satisfaction through effective communication and problem-solving. Recognized for fostering teamwork and collaboration, contributing to a positive work environment while achieving departmental goals.
Qualified Desired Position with background in cash posting. Proven ability to ensure accurate and timely posting of payments, resolving discrepancies efficiently. Demonstrated problem-solving skills and attention to detail in financial transactions.
Overview
9
9
years of professional experience
Work History
Cash Poster Representative
Holy Redeemer Hospital
06.2023 - Current
- Oversaw liquidity and cash management operations.
- Identified gaps in market to spot opportunities to create value propositions.
- Collaborated with corporate finance team members to support quarterly external reporting.
- Produced monthly departmental headcount reports and analysis to compare actual budget and prior year results.
- Assisted in training new employees on proper cash posting procedures, promoting a consistent approach across the team.
- Expedited payment processing by promptly entering cash receipts into accounting software.
- Collaborated with the accounts receivable team to resolve discrepancies, ensuring timely payments.
- Enhanced cash posting accuracy by diligently reviewing and reconciling daily transactions.
- Reduced unapplied cash balances through thorough research and accurate allocation of payments.
Patient Access Representative
Holy Redeemer Hospital
03.2021 - 06.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Trained new staff on filing, phone etiquette and other office duties.
Overnight Stocker
Five Below
06.2019 - 04.2021
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained neat, organized stockroom free of hazards.
Sales Manager
Five Below
08.2018 - 03.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Associate
Five Below
03.2016 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Little Flower High School
Philadelphia, PA06.2017
Skills
- Payment processing
- Goal orientation
- Organization skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Bill payment and recordkeeping
- Effective communication
- Creative problem solving
- Decision-making
- Relationship building
- Customer relations
- Data entry
- Self motivation
Timeline
Cash Poster Representative
Holy Redeemer Hospital
06.2023 - Current
Patient Access Representative
Holy Redeemer Hospital
03.2021 - 06.2023
Overnight Stocker
Five Below
06.2019 - 04.2021
Sales Manager
Five Below
08.2018 - 03.2020
Sales Associate
Five Below
03.2016 - 03.2017
High School Diploma -
Little Flower High School
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