Elizabeth Makaya
Drexel Hill
Summary
Compassionate nursing assistant with strong customer service skills. Experienced in administering care and supporting diverse patient needs. Committed to enhancing patient comfort and safety.
Compassionate nursing assistant with experience in patient care and medication administration. Skilled in fostering independence and dignity through collaboration and strong communication. Eager to leverage expertise in a dynamic healthcare environment to enhance patient experiences.
Knowledgeable [Desired Position] with solid background in food preparation and customer service. Proven track record of maintaining high standards of cleanliness and efficiency in fast-paced environment. Demonstrated ability in working collaboratively with team members and providing excellent customer service.
Customer service professional with proven track record in assisting clients and enhancing their experience. Known for reliability, adaptability, and collaborative approach in achieving team goals. Proficient in navigating various customer service platforms and maintaining positive attitude under pressure.
Overview
3
3
years of professional experience
Work History
Customer Service
Amanzon
1025 Boxwood Rd Wilmington Delaware City, DE 19804
02.2023 - Current
- Provided exceptional customer service, resulting in increased referrals from satisfied clients.
- Strengthened client relationships through exceptional customer service and prompt followups.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Provided outstanding customer service, addressing inquiries and resolving issues promptly.
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
- Managed high call volume while maintaining exemplary customer service standards.
- Provided exceptional customer service, addressing concerns professionally and empathetically.
Nursing Assistant
Fairview Nursing And Rehabilitation Center
Philadelphia, PA 19118
01.2023 - 03.2025
- Administered medications and monitored vital signs, ensuring patient safety and comfort.
- Assisted patients with daily living activities, fostering independence and dignity.
- Documented patient progress and care plans in electronic health records accurately and efficiently.
- Collaborated with nursing staff to implement individualized care strategies for diverse patient needs.
- Maintained cleanliness of patient rooms and common areas, promoting a hygienic environment.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Facilitated personal hygiene management, feeding and ambulation.
- Supported residents with personal hygiene tasks, promoting dignity and self-esteem among patients.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
Education
Associate of Science - Health Science
Out of State
West Africa Sierra Leone03-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Customer Service
Amanzon
02.2023 - Current
Nursing Assistant
Fairview Nursing And Rehabilitation Center
01.2023 - 03.2025
Associate of Science - Health Science
Out of State