Elizabeth Merkel
Valencia
Summary
Dynamic and empathetic professional recognized for maintaining calm and composure in sensitive situations. Expertise in critical decision-making, supported by extensive training in crisis management, ensures the safeguarding of well-being while minimizing force and maximizing positive outcomes. Committed to innovative solutions that benefit all stakeholders, consistently striving to enhance operational effectiveness. Adept at fostering a collaborative environment that encourages open communication and mutual respect, driving team success and resilience.
Overview
16
16
years of professional experience
Work History
Concierge
UPMC
Pittsburgh, PA
03.2024 - Current
- Supported members and employees with special needs or requests, ensuring empathetic and understanding interactions.
- Delivered exceptional customer service to diverse clientele, enhancing overall customer experience.
- Maximized member and employee satisfaction by promptly addressing concerns and resolving issues.
Life Insurance Agent
American Income Life Insurance Company
McKinney, TX
11.2023 - 01.2024
- Resolved customer issues in a timely manner while providing excellent customer service.
- Developed and maintained relationships with clients to ensure customer satisfaction.
Server
Breackneck Tavern
Mars, PA
11.2022 - 11.2023
Police Sergeant
City of Pittsburgh
Pittsburgh, PA
09.2009 - 10.2019
- Supervised and reviewed 20 subordinates.
- Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
- Provided management and support to team of several officers, reducing process gaps and promoting productivity.
- Informed shift officers of special areas of emphasis, including properties to watch and noted criminals understood to be in patrol areas.
- Patrolled assigned areas to respond to all calls and investigate disturbances.
- Responded quickly to calls, questions and complaints from citizens to help in various situations.
Education
Bachelor of Arts - Communications
University of Pittsburgh
Pittsburgh, PA12.2005
Skills
- Cross-functional communication
- Exceptional problem solver
- Calm under pressure
- Community engagement
- Conflict resolution tactics
- CPR/First Aid certified
- Risk management strategies
- Psychological assessments understanding
- Planning and coordination
Timeline
Concierge
UPMC
03.2024 - Current
Life Insurance Agent
American Income Life Insurance Company
11.2023 - 01.2024
Server
Breackneck Tavern
11.2022 - 11.2023
Police Sergeant
City of Pittsburgh
09.2009 - 10.2019
Bachelor of Arts - Communications
University of Pittsburgh