Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Puello

Allentown

Summary

Operations management professional with six years of experience in household environments. Proven success in delivering outstanding customer service at Costco, enhancing overall customer experience. Excellent organizational and communication skills acquired through a variety of roles. Equipped to transition skills into a corporate setting

Overview

19
19
years of professional experience

Work History

Cake Decorator (Bakery) / Service Clerk (Deli)

Costco Wholesale
10.2023 - Current
  • Ensured proper wrapping of bakery goods to maintain freshness.
  • Performed cleaning and sanitizing tasks in bakery and deli.
  • Executed various decoration tasks with precision.
  • Ensured compliance with food safety standards.
  • Prepared all food items available for sale in store.
  • Assisting and Supporting other Departments

Hiring Coordinator

SFE Energy
12.2017 - 12.2018
  • Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one.
  • Created detailed job descriptions that accurately reflected position requirements and expectations, attracting well-suited applicants.
  • Developed strong relationships with external partners such as staffing agencies, colleges, and professional associations to increase candidate reach.
  • Streamlined the hiring process by implementing efficient applicant tracking systems and recruitment strategies.
  • Conducted comprehensive interviews to assess candidate skills, qualifications, and cultural fit within the organization.
  • Utilized social media platforms as a tool for promoting job openings, expanding company visibility among potential candidates.

Sales Assistant/Logistics

Comp Trading /OMI Promotions
07.2015 - 12.2017
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Light booking (AR/AP)
  • Worked with shipping department creating packing slips for all orders and ensuring delivery by in hands date.
  • Created presentations for customers.

Customer Service Representative

Respire Medical
11.2013 - 03.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Marketing Coordinator

Hilton Grand Vacations Club
07.2011 - 04.2013
  • Answered general marketing department inquiries by email, phone, and mail.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Created engaging brochures and flyers to use for promotional materials and distribution.
  • Generated significant revenue through effective time share sales.

Receptionist/Accounts Receivable

State Farm
02.2010 - 05.2011
  • Managed incoming calls with professionalism, directing inquiries to relevant departments.
  • Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
  • Organized office documents and files, maintaining a clean workspace for optimal productivity.
  • Maintained accurate financial records through diligent data entry, contributing to overall company organization.
  • Reduced late payments by timely processing of invoices and consistent follow-up with clients.
  • Increased accuracy in financial reporting by carefully reviewing account statements and correcting discrepancies.

Receptionist/Sales Rep

Affordable Optical
12.2007 - 10.2009
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Managed contact lens order placements.
  • Increased sales of frames and lenses.
  • Conducted insurance verification processes.
  • Conducted PD measurements.

Administrative Assistant

St Nicholas Preservation
09.2006 - 11.2007
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Maintained inventory of office supplies and placed orders.
  • Arranged interview appointments for both company and client needs.

Education

Cosmetology - Cosmetology

Empire Beauty School
Manhattan, NY
06.2010

Bushwick Community High School
Brooklyn, NY
06.2007

Skills

  • Custom cake design
  • Food safety compliance
  • Precision coordination
  • Effective communication
  • Order processing and cash management
  • Adobe software proficiency
  • Analytical thinking
  • Website development and marketing strategies
  • Visual storytelling and photography
  • Guest services

Languages

Spanish
Native or Bilingual

Timeline

Cake Decorator (Bakery) / Service Clerk (Deli)

Costco Wholesale
10.2023 - Current

Hiring Coordinator

SFE Energy
12.2017 - 12.2018

Sales Assistant/Logistics

Comp Trading /OMI Promotions
07.2015 - 12.2017

Customer Service Representative

Respire Medical
11.2013 - 03.2015

Marketing Coordinator

Hilton Grand Vacations Club
07.2011 - 04.2013

Receptionist/Accounts Receivable

State Farm
02.2010 - 05.2011

Receptionist/Sales Rep

Affordable Optical
12.2007 - 10.2009

Administrative Assistant

St Nicholas Preservation
09.2006 - 11.2007

Cosmetology - Cosmetology

Empire Beauty School

Bushwick Community High School

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Elizabeth Puello