Elizabeth Wachtman
Philadelphia
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
9
9
years of professional experience
Work History
Assistant Manager and BSA
Hair Cuttery Family of Brands (HCFB)
Phildelphia PA 19114
03.2024 - 06.2025
- Supervised daily operations to ensure quality customer service, team performance and service expectations
- Oversaw daily cash reconciliations, ensuring accurate financial reporting. Monitored cash intake and deposit records, reducing discrepancies..
- Coordinated scheduling for staff to maximize productivity during peak hours. Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Developed and maintained positive relationships with clients to enhance customer retention through exceptional customer service, generating repeat business.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally. Maintained professional demeanor by staying calm.
- Developed strong working relationships with staff, fostering a positive work environment. Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Analyzed sales reports to identify trends and inform strategic decision-making. Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences and products. Increasing retail sales.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Trained, evaluated and mentored new Student to Work employee performance, enforced participation in exercises focused on developing key skills.
- Providing feedback to support professional growth and development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
Pre-Salon Educator (Evening) – Present Employment: Substitute Educator
Empire Education Group
03.2023 - 01.2024
- Facilitated classroom activities to engage students in active learning.
- Collaborated with teachers to support curriculum delivery and student assessment.
- Maintained classroom management strategies to promote a positive learning environment.
- Developed strong relationships with students, fostering a positive learning environment for academic success.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Implemented classroom management techniques to maintain positive learning environment.
- Collaborated with other educators to plan and review instruction.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
Salon Floor Educator/Manager
Empire Education Group
06.2017 - 06.2020
- Establishing safety and sanitation regulations in accordance with state law and the CDC.
- Providing friendly front desk with outstanding customer service and impeccable communication skills and cash register experience. Use of POS
- Multitasking in a positive and fast paced environment
- Educating Future Professionals on how to build and maintain new relationships. Utilizing the “three R” technique: rebook, refer, retail. Promoting products for retail while providing in-depth product knowledge.
- Deescalating situations, demonstrating active listening, maintaining a solution-based mindset.
- Increasing sales, reaching targeted goals in sales for the salon.
- Performing and documenting detail-oriented consultations with both clients and student
- Retaining students and clients. Continuedly outreaching to prospective students/clients.
- Hosting hiring events and educational events including organizing of IBS field trips.
- Preparing the Future professionals to enter the work force by Providing them with the necessary tools to pass the state board test and gain employment.
- Presenting motivational speeches and imparting students with a professional work ethic.
- Maintaining Inventory and Loss Prevention
- Conducting Zoom Classes through the pandemic.
Pre-Salon Educator
Empire Education Group
Philadelphia, PA
03.2016 - 06.2017
- Maintaining a clean and safe environment in the classroom
- Management of the lockers
- Provide a conducive educational environment: welcoming all students
- Assisting with team board, management of learners, devising lessons plans, implementing team activities
- Conduct teamwork building activities combined with hands on practical workshops that re-enforce the pre-taught theory lesson.
Education
Licensed Educator -
Empire Educational Group
03.2017
Licensed Cosmetologist - undefined
American Beauty Academy
01.2005
Associate of Applied Business - Business Communication
DeVry University
Online06-2026
Skills
- Customer service
- Money handling
- Team leadership
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Retail operations
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Coaching and mentoring
- Product and service sales
- Customer service and satisfaction
Accomplishments
Organized and hosted an event that provided free hair services for families in need, through Feast of Justice, associated with the Philabundance.
Orchestrated and recruited teams to provide hair and makeup services for philadelphia public school student in drama clubs performing Walnut St Theater Junior Productions.
organized and chaperoned field trips for students to attend the International Beauty show at the New York Convention Center. Including transportation and ticket sales.
Constructed Multiple competitions and events at Empire Beauty school to increase enthusiasm and create new avenues to express creativity and build morale.
Timeline
Assistant Manager and BSA
Hair Cuttery Family of Brands (HCFB)
03.2024 - 06.2025
Pre-Salon Educator (Evening) – Present Employment: Substitute Educator
Empire Education Group
03.2023 - 01.2024
Salon Floor Educator/Manager
Empire Education Group
06.2017 - 06.2020
Pre-Salon Educator
Empire Education Group
03.2016 - 06.2017
Licensed Cosmetologist - undefined
American Beauty Academy
Licensed Educator -
Empire Educational Group
Associate of Applied Business - Business Communication
DeVry University