Elizabeth Williams
Lancaster
Summary
I am seeking a challenging office-based career where I can apply my skills and training to contribute meaningfully to the company's success. As a detail-oriented and dedicated professional, I take pride in my ability to work independently and maintain high levels of accuracy, even in demanding situations. My adaptability, strong problem-solving skills, and commitment to excellence enable me to thrive in fast-paced environments while consistently delivering outstanding results.
Overview
9
9
years of professional experience
Work History
Office Administrator/Sales Associate
Akita Pest Control
Lancaster
01.2023 - 02.2025
- Responded promptly to calls and emails, ensuring clear communication and providing excellent customer service
- Managed large accounts, collaborating with property managers and residential residents to meet their needs
- Worked closely with property management teams to resolve issues, schedule services, and maintain client satisfaction
- Efficiently scheduled appointments, coordinating with various stakeholders to ensure smooth operations
- Directed technicians to job sites, optimizing routes and schedules for maximum efficiency
- Led inbound sales efforts, engaging with new and existing customers to drive revenue growth
- Contributed to company growth through proactive inside sales initiatives
- Oversaw the setup and management of the Same Day AI virtual assistant, ensuring seamless functionality
- Handled account setup and processed payments with precision and attention to detail
- Reviewed and reconciled invoices to ensure accuracy and timely processing
- Successfully collected past-due payments, reducing outstanding balances and improving cash flow
Customer Retention Representative
TruGreen
Lititz
04.2020 - 01.2023
- Handled calls from customers looking to cancel, effectively addressing concerns to retain their business
- Utilized specialized training and offers to save accounts, achieving high retention rates
- Provided prompt follow-up on customer complaints, clearly setting expectations and next steps to ensure satisfaction
- Communicated findings, adjustments, and recommendations to customers and internal teams, including processing refunds, credits, or bill adjustments
- Updated and maintained the customer database, ensuring accurate and timely data entry
Kitchen Manager/Apprentice
Chipotle Mexican Grill
Lancaster
05.2016 - 07.2020
- Ensured the quality and safety of food by maintaining strict compliance with health and safety regulations
- Supervised food preparation and cooking processes to consistently deliver high-quality meals
- Trained new staff members in food safety protocols, preparation techniques, and customer service standards
- Managed employee schedules to ensure proper staffing and operational efficiency
- Ordered food supplies and kitchen equipment to maintain inventory levels and prevent shortages
- Opened the store, ensuring readiness for daily operations and smooth workflow
- Conducted interviews and hired qualified candidates, building a well-trained and efficient team
- Handled customer complaints professionally, resolving issues to ensure customer satisfaction
- Assisted in day-to-day operations, contributing to the overall growth and success of the company
Education
Sophomore - Business Management
Harrisburg Area Community College
Harrisburg03.2025
Skills
- Problem solving
- Effective communication
- Time management
- Verbal communication
- Office administration
- Database entry
- Customer relationship management (CRM)
Timeline
Office Administrator/Sales Associate
Akita Pest Control
01.2023 - 02.2025
Customer Retention Representative
TruGreen
04.2020 - 01.2023
Kitchen Manager/Apprentice
Chipotle Mexican Grill
05.2016 - 07.2020
Sophomore - Business Management
Harrisburg Area Community College