Summary
Overview
Work History
Education
Skills
Coursework
Certification
Timeline
Generic

ELLE STOCKER

Nazareth

Summary

Enthusiastic marketing student with a strong background in customer service, brand communication, and digital marketing. Skilled in data analysis, market research, and consumer engagement strategies. Adept at working in fast-paced environments, problem-solving, and collaborating with teams to achieve business goals. Passionate about building brand identity, and optimizing customer experiences.

Overview

4
4
years of professional experience
2
2
Certifications

Work History

Customer Service Representative

K9 Resorts Daycare & Luxury Hotel
Bethlehem
06.2025 - Current
  • Addressed customer complaints effectively to maintain high satisfaction levels.
  • Trained new employees on customer service best practices and company policies.
  • Maintained a clean and welcoming environment in the reception area for guests.

Hostess + Server

MorningStar
Nazareth
01.2022 - 08.2025
  • Managed guest seating arrangements to maximize satisfaction and turnover.
  • Promoted menu items and special offers, increasing sales and customer engagement.
  • Trained new employees to ensure high service standards.

Tutor

America Reads
Bethlehem
01.2023 - 01.2024
  • Engaged students with interactive teaching techniques to enhance comprehension and retention.
  • Provided individualized support to bilingual students learning to read English.
  • Assisted students with learning disabilities, tailoring strategies to improve academic performance.
  • I tailored my tutoring to what the parents thought the child needed, while also understanding the child's needs.

Education

MBA - Marketing Management

Moravian University
Bethlehem, PA
05-2027

Bachelor of Marketing Management - true

Moravian University
Bethlehem, PA
05-2026

Skills

  • Customer service
  • Marketing strategies
  • Communication skills
  • Spreadsheets
  • Time management
  • Microsoft PowerPoint

Coursework

  • I have created a marketing plan starting from a SWOT analysis and ending with customer recommendations
  • I have created websites, spreadsheets, PowerPoint presentations, etc
  • Courses I have completed: Marketing research, consumer behavior, digital marketing, data driven research, etc

Certification

HubSpot Inbound Marketing

Timeline

Customer Service Representative

K9 Resorts Daycare & Luxury Hotel
06.2025 - Current

Tutor

America Reads
01.2023 - 01.2024

Hostess + Server

MorningStar
01.2022 - 08.2025

MBA - Marketing Management

Moravian University

Bachelor of Marketing Management - true

Moravian University
ELLE STOCKER