Ellen Smith
Darby
Summary
Dedicated professional with a proven track record at Senior Helpers, excelling in teamwork and housekeeping. Leveraged health and safety compliance to enhance living conditions, achieving a 30% improvement in client satisfaction. Skilled in providing compassionate care and maintaining high cleanliness standards, demonstrating exceptional customer service and attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housekeeper
Environmental Services
07.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Direct Care Worker
Red Lion Home Care
09.2016 - 09.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
- Monitored and assisted residents through individual service plans.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Remained alert to problems or health issues of clients and competently responded.
- Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Documented vitals, behaviors, and medications in client medical records.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
- Assisted disabled clients to support independence and well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored progress and documented patient health status changes to keep care team updated.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Caregiver
Senior Helpers
08.2015 - 04.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Completed regular check-ins and progress report for each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Education
High School Diploma -
John Bartram High School
67th & Elnwood Ave Philadelphia Pa. 1914206-1986
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Health and safety compliance
- Detail-oriented
- Professional and courteous
Accomplishments
- Cleaned and replenished supplies for up to 20 rooms per shift.
- Worked 24 overtime hours during the holiday season at the request of management.
- Collaborated with team of 5 in the development of over night care for Bedbound Client.
- Achieved Employee of The Month through effectively helping with Blind Patient.
Certification
- Home Health Aide (HHA) Certification
- First Aid Certification
Perfect Attendance
I was asked by my Employer and the family members to care for my client for 2weeks while they went away for a family trip. The trip turned into 30days due to an unexpected death in the family. With the help of my family and friends I was able to stay and care for my client until her family returned home.
Languages
English
Full Professional
Timeline
Housekeeper
Environmental Services
07.2023 - Current
Direct Care Worker
Red Lion Home Care
09.2016 - 09.2024
Caregiver
Senior Helpers
08.2015 - 04.2021
High School Diploma -
John Bartram High School
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