Summary
Overview
Work History
Education
Skills
Timeline
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Ellie Grove

Ellie Grove

Pittsburgh

Summary

I'm a dynamic and dedicated professional with exceptional customer service skills honed during my previous time at Starbucks. I have proven my ability to enhance customer satisfaction through personalized beverage creation and effective problem-solving. I love to be a good team player with strong time management and attention to detail, consistently contributing to a positive work environment and achieving sales goals.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks, Giant
03.2023 - 08.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Team Member

Rita's Ice
07.2021 - 07.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

Camp Hill High School, Camp Hill PA
Camp Hill, PA

Philosophy, Religious Studies

University of Pittsburgh
Pittsburgh, PA
06-2029

Skills

  • Time management

  • Friendly and outgoing

  • Attention to detail

  • Team player

  • Problem-solving

  • Active listener

  • Exceptional customer service

  • Cleanliness

  • Decision-making

  • Excellent memory

  • Product upselling

Timeline

Barista

Starbucks, Giant
03.2023 - 08.2025

Team Member

Rita's Ice
07.2021 - 07.2022

Camp Hill High School, Camp Hill PA

Philosophy, Religious Studies

University of Pittsburgh

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Ellie Grove