Elliot Rivera
Philadelphia,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills such as being bi lingual and adept at working effectively unsupervised and quickly mastering new skills. Willing to go the extra mile to ensure quality service to each and every customer, and always keeping an open mind to improve and become better.
Overview
6
6
years of professional experience
Work History
Universal Branch Associate
Philadelphia Federal Credit Union
09.2021 - 04.2024
- Handled customers daily and processed transactions such deposits, withdrawals and loan payments.
- Delivered exceptional service to customers in person or over telephone.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Approved loan within specified limits or referred to appropriate approval level.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Cashier/Style Consultant
Target
12.2017 - 06.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Developed long-lasting relationships with clients through one-on-one store interactions.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended merchandise to customers based on needs and preferences.
- Answered store and merchandise questions and led customers to wanted items.
Education
High School Diploma -
Community Academy Of Philadelphia Charter School
Philadelphia, PA06.2017
Skills
- Discrepancies Resolution
- Accounting Administration
- Analytical Thinking
- Data Entry
- Fluent in Spanish
- Computer Skills
- Organizational Skills
- Customer Service
- Reliable & Trustworthy
- Risk Management
- Dedicated Work Ethic
- Teamwork and Collaboration
- Problem-Solving
- Complaint Handling
- Data Security and Validation
Timeline
Universal Branch Associate
Philadelphia Federal Credit Union
09.2021 - 04.2024
Cashier/Style Consultant
Target
12.2017 - 06.2021
High School Diploma -
Community Academy Of Philadelphia Charter School
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