Dynamic General Manager with a proven track record at Philip Morris, excelling in operational strategy and financial analysis. Spearheaded initiatives that enhanced efficiency and reduced costs, while fostering a collaborative team environment. Expert in market analysis and employee training, driving significant improvements in customer satisfaction and productivity.
Overview
44
44
years of professional experience
1
1
Certification
Work History
General Manager
International Marine Experts
Panama, Panama
09.2008 - Current
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Prepared staff work schedules and assigned team members to specific duties.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Analyzed market trends to inform business decisions and strategies.
General Manager
E-Pago International, Inc.
Panama, Panama
02.2006 - 07.2008
As General Manager, I was responsible for the developing and implementation of business strategies and the administrative and operational cycle of the business.
Negotiate and renewed for period of 4 years the Collection and Cashier platform Contracts of Union Fenosa (electric co.) and Telefonica (Movistar) during 2007.
Reestructure the organizational structure of the company during 2006 after change of shareholders.
General Manager
Philip Morris (Tabacalera Nacional, S.A.)
Panama, Panama
10.1984 - 11.2005
Responsible for overseeing the development and implementation of all marketing and sales strategies. Part of that role included acting as a liaison between the company and all government and public-leading figures in Panama, while complying with all fiscal and commercial regulations.
Finance and Human Resources Manager - Philip Morris and Kraft Foods: During this period, the core of my responsibilities increased, adding to my previous position in Finance, with the area of Human Resources being responsible for the implementation of the business plans. Additional to the financial responsibilities of Human Resources I was in charge of the successful transfer of the “Kraft Foods” plant (equipment and personnel) to the facilities of Tanasec in Tocumen, assuring its operational process, quality control and efficiency.During this period, the core of my responsibilities increased, adding to my previous position in Finance, the area of Human Resources being responsible for the implementation of the business plans. In addition to the financial responsibilities of Human Resources, I was in charge of the successful transfer of the Kraft Foods plant (equipment and personnel) to the facilities of Tanasec in Tocumen, assuring its operational process, quality control, and efficiency.
Finance ManagerFinance ManagerAs executive responsible for establishing and implementing financial strategies for the company, I monitored operational controls and procedures of the business including budget and cash flow, as well as overseeing the implementation of quality control programs and risks administration.
Additionally, I had to provide financial support to new projects initiated by the corporation, including the opening and/or closing of any established company. I played a leading role in the negotiations between plant employees and the administration of Tanasec and Kraft Foods when they merged in April of 1998.
Comptroller: Coordinated, supervised, and directed the Accounting, Treasury, and Finance Departments, ensuring compliance with procedures and established policies. In order to accomplish these tasks, it was necessary to develop systems to assure the quality of the information required by Headquarters, as well as the revision along with the Commercial Director, of the financial results. A high level of efficiency in the accounts payable area, preparation of payroll and reports of bank statements and relationships was obtained.
Executive Officer
First National Bank of Chicago
Panama, Panama
12.1980 - 09.1984
Analysis of Financial statements of bank clients and development of new businesses (potential clients) including local banks and multinational companies.
Education
Associate of Applied Science - Banking And Finance
School of Banking Training Program
Chicago
08-1982
MBA - International Finance
Italian Institute of Foreign Commerce
Chicago
12-1978
BBA
Universidad Nacional De Panamá
Panamá
12-1977
Skills
Operational strategy
Financial analysis
Market analysis
Employee training
Cost reduction
Team building
Certification
Class Assistant to the Members and Instructors - Dale Carnegie CourseClass Assistant to the Members and Instructors - Dale Carnegie Course
Disney Model of Excelence Leadership - Disney InternationalDisney Model of Excelence Leadership - Disney International
High Impact Presentation - Dale Carnegie - Costa RicaHigh Impact Presentation - Dale Carnegie - Costa Rica
Leadership Training for Managers Course- Dale CarnegieLeadership Training for Managers Course- Dale Carnegie
Leadership, Mission and Team Work - INCAECustomer, Client Focus on Quality - Facilitator Program - Miami
Media Training Program - Burson Marsteller - Costa Rica
Professional Development Program - Costa Rica
Quality Management System and Internal Auditing - ISO 9001
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
General Manager
International Marine Experts
09.2008 - Current
General Manager
E-Pago International, Inc.
02.2006 - 07.2008
General Manager
Philip Morris (Tabacalera Nacional, S.A.)
10.1984 - 11.2005
Executive Officer
First National Bank of Chicago
12.1980 - 09.1984
Associate of Applied Science - Banking And Finance
Management Accountant at Value Added Tyre Solutions, Poshlyf Private Limited, Educational Experts InternationalManagement Accountant at Value Added Tyre Solutions, Poshlyf Private Limited, Educational Experts International
Financial, Planning and Analysis Manager at Signify (formerly Philips Lighting) – Panama Center of ExcellenceFinancial, Planning and Analysis Manager at Signify (formerly Philips Lighting) – Panama Center of Excellence