Elsa Cano
Nanticoke
Summary
Proven leader in operational efficiency and team development, I significantly enhanced client engagement and streamlined office processes at Frank Zhan Physical Therapy, P.C. Skilled in database administration and fostering strong client relationships, I excel in fast-paced environments, demonstrating a 30% improvement in workflow management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Test Team Lead
Utest.com
03.2024 - Current
- Ensured effective outreach for each participant.
- Executed effective communication by phone calls, email messaging, and texting.
- Organized schedules effectively.
- Ensured successful bookings through meticulous verification of client information.
- Worked with cross-functional teams to achieve goals.
Administrative Office Manager
Frank Zhan Physical Therapy, P.C.
Jamaica
09.2013 - 05.2023
- Directed and oversaw office personnel activities.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Oversaw financial management, including budget preparation, analysis, and reporting.
- Prepared and presented reports on office performance, challenges, and strategies for improvement.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Administered and updated database to manage payroll, employee benefits, and staff time.
- Provided administrative support to senior management as needed.
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Monitored office inventory to maintain supply levels.
- Organized the filing system and managed daily operations of the office.
- Utilized office management software and systems for streamlined operations and data management.
- Provided administrative support to staff members, including scheduling meetings and events.
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
- Scheduled and confirmed patient appointments and consultations.
- Managed multiple tasks and priorities in a high-volume, fast-paced environment.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Accessed third-party insurance databases to identify coverage of benefits.
- Coordinated with the billing department to ensure correct insurance information is applied to claims.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Paralegal Assistant
Gregory Spektor & Associates, P.C.
Rosedale
01.2010 - 09.2013
- Responded to requests from other agencies regarding motor vehicle accident information.
- Maintained contact with clients regarding case updates or changes in procedures.
- Participated in client interviews, observed questioning process and documented information.
- Organized legal documents in company filing systems and databases.
- Processed closing documents and transactional documents for legal review.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Screened incoming calls from potential clients seeking legal advice.
- Organized case files, including maintaining filing systems, photocopying documents and scanning records into databases.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Booked travel arrangements for firm attorneys and support staff.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Contacted witnesses and scheduled interviews and evaluations.
- Handled telephone calls, meeting plans and conference organization requirements.
- Interviewed clients to obtain vital case information to support associates.
- Updated client information in firm's database system ensuring accuracy of data entry.
- Provided administrative support to boost firm's document production and legal correspondence.
- Organized client calendars, prepared mailings and handled high call volumes.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Managed calendars of deadlines for filing pleadings with courts or responding to discovery requests.
- Met with clients and attorneys to discuss case details and evidence.
Education
GED -
John Adams High School
Queens, NY06-2008
Skills
- Test script creation
- Training and mentoring
- Database entry
- Spreadsheet development
- Travel arrangements
- Telephone reception
- Operations management
- Email management
- Billing and invoicing
- Customer engagement
- File organization
- Expense tracking
- Spreadsheet management
- Word processing
- Calendar management
- Database administration
- Document preparation
- Payroll and accounts payable and receivable
- Database maintenance
- Document scanning
- Client relationship management
- Schedule and calendar management
- Scanning and copying
- Microsoft office
- Expense reporting
- Reception management
- Meeting planning
- Scheduling appointments
- Travel coordination
- Supply inventory
- Team support
- Multitasking and organization
- Payroll
- Schedule management
- Office supply management
- File management
- Event planning
- Data entry
- Scheduling and calendar management
Affiliations
I love to travel with my children
Certification
- Real Estate
- Medical assistants
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Test Team Lead
Utest.com
03.2024 - Current
Administrative Office Manager
Frank Zhan Physical Therapy, P.C.
09.2013 - 05.2023
Paralegal Assistant
Gregory Spektor & Associates, P.C.
01.2010 - 09.2013
GED -
John Adams High School
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