Elsa Olivo
Philadelphia
Summary
Accurate banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue generation and customer loyalty. Persuasive in communication and analytical in solving customers' problems.
Overview
17
17
years of professional experience
Work History
Case Manager
Fox Chase Home Care
08.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
Teller
Santander Consumer USA
04.2022 - 08.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Teller
Prudential Financial
01.2022 - 02.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawer.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Patient Service Representative
Pennsylvania Hospital
06.2021 - 11.2021
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Explained policies, procedures and services to patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Helped patients obtain health care services by setting up referrals.
- Knowledge in Epic.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Checked daily doctor schedules and verified insurance.
- Answered over 100 telephone calls 3 queues per day to schedule appointments and answer patient questions.
Case Manager Supervisor
Fox Chase Wellness Center
03.2021 - 06.2021
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
- Managed all logistics for abuse and neglect cases from start to finish.
- Reviewed treatment plans against individual goals and healthcare standards.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Collaborated with team members to identify and accomplish agency objectives.
- Presented talks at community groups to promote organizational mission and programs.
- Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
- Make schedules and place healthcare workers with patients. manages 300 cases POC for all client including home visits. Pre-billing
Bank Teller
PNC Bank
04.2017 - 12.2018
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Prepared official checks for customer and internal bank needs.
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Phlebotomist Technician
Medical Services
06.2013 - 12.2017
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
Senior Bank Teller
M & T Bank, Formerly Partners Trust
08.2008 - 08.2016
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Verified amounts and integrity of every check or funds transfer.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Performed currency transaction reports for foreign currency.
- Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
- Completed monthly audits and managed overdraft reports.
- Kept teller window areas clean, organized and fully stocked.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Education
Phlebotomist -
Star Career Academy
Philadelphia, PA05.2013
High School Diploma -
Belford High
Online Edu07.2007
Medical Office -
Star Career Academy
Philadelphia, PA07.2007
Skills
Excellent communication
Efficient and detailed
Dependable
Experienced Teller
Education and Training
other,other,other
Experience
["Medical Secretaries"],["Tellers"],["Phlebotomists"],["Tellers"],["Home Health Aides"]
Timeline
Case Manager
Fox Chase Home Care
08.2022 - Current
Teller
Santander Consumer USA
04.2022 - 08.2022
Teller
Prudential Financial
01.2022 - 02.2022
Patient Service Representative
Pennsylvania Hospital
06.2021 - 11.2021
Case Manager Supervisor
Fox Chase Wellness Center
03.2021 - 06.2021
Bank Teller
PNC Bank
04.2017 - 12.2018
Phlebotomist Technician
Medical Services
06.2013 - 12.2017
Senior Bank Teller
M & T Bank, Formerly Partners Trust
08.2008 - 08.2016
Phlebotomist -
Star Career Academy
High School Diploma -
Belford High
Medical Office -
Star Career Academy
Similar Profiles
Cheilyn VillegasCheilyn Villegas
Home Care Provider at Fox chase home careHome Care Provider at Fox chase home care
Kimberly AlfaroKimberly Alfaro
Admissions and Marketing Liaison at Fox Chase Wellness Center And Home CareAdmissions and Marketing Liaison at Fox Chase Wellness Center And Home Care
Dasia HammondDasia Hammond
Daycare Instructor at Fox Chase Adult Day CareDaycare Instructor at Fox Chase Adult Day Care