Elvis E Soto
Hazleton
Summary
Dynamic entrepreneur with a proven track record in business administration and customer relations, notably at ElvisMultiServices. Excelled in sales oversight and issue resolution, enhancing customer satisfaction and operational efficiency. Skilled in cost analysis, achieving significant savings and fostering robust employee training programs. Demonstrates exceptional attention to detail and an entrepreneurial personality, driving start-up success and long-term growth.
Motivated business professional bringing 20 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
Overview
22
22
years of professional experience
Work History
Business Owner
ElvisMultiServices
02.2003 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Raised property accuracy and accountability by creating new automated tracking method.
- Assisted in recruiting, hiring and training of team members.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
LD Logistics
Driver
02.2019 - 11.2019
- Tracked orders and notified customers of status or potential delays.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Built long-term relationships due to prompt and courteous service.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
Packer
Amazon AVP1
10.2017 - 11.2018
- Complied with safety, health, and environmental regulations as prescribed by law.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Loaded items onto conveyor belts and pallets.
- Proved successful working within tight deadlines and a fast-paced environment.
- Packaged fragile items with cushioning material.
- Placed items into bags, boxes or other containers.
- Assembled boxes, cartons and containers to package items.
- Loaded and unloaded items from production line.
Lead
Allstate Traffic Control
03.2015 - 09.2017
- Tracked trade show expenses to maintain budget.
- Onboarded new team members and coached personnel in marketing tasks.
- Utilized specialized software to capture and process data.
Education
High School Diploma -
Colegio Federico Froebel
San Jose De Ocoa, RD01-1995
Skills
- Sales oversight
- Issue resolution
- Cost analysis and savings
- Entrepreneurial personality
- Accounting management
- Employee training
- Customer relations
- Start-up operations
- Business administration
- Attention to detail
- Customer service
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
LD Logistics
Driver
02.2019 - 11.2019
Packer
Amazon AVP1
10.2017 - 11.2018
Lead
Allstate Traffic Control
03.2015 - 09.2017
Business Owner
ElvisMultiServices
02.2003 - Current
High School Diploma -
Colegio Federico Froebel
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