Eman Ibrahim
Philadelphia
Summary
Knowledgeable Baker with expertise in cakes, cookies and pastries. Team player with solid management and training experience. Talented Baker passionate about creating unique pastries using extensive knowledge of baking sciences and flavor combinations. Trains new baking staff and offers knowledge in food safety protocols. Personable bakery professional offering expertise in company menu items and suggesting catered solutions to meet customer needs. Skilled in cleaning and using bakery equipment and assisting with bakery tasks.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Highmark Blue Cross Blue Shield
09.2023 - 12.2023
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Collected premiums on or before effective date of coverage.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
- Met with customers to provide information about available products and policies.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Finalized sales and collected necessary deposits.
Macaron Baker
Self Employed
01.2017 - 03.2023
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Baked fresh bread and pastries for cafes and restaurants.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Maintained temperature, sweep and sanitation logs to document proper conditions.
- Designed appealing product displays to maintain unique presentation.
- Created attractive dessert trays for catering events.
- Evaluated raw ingredients and baked goods, assessing for quality control purposes.
- Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
- Generated turn movement and maintained monthly inventory to control product and ingredient spoilage.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Finished baked goods with glazes, icings and other toppings.
- Set ovens to appropriate temperatures to pre-heat.
- Combined ingredients by hand and with electric mixing equipment.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
- Met with customers to discuss needed bakery items and take orders.
- Blended ingredients and mixed dough, following recipes.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Measured and weighed ingredients to prepare dough for recipes.
- Inspected all bakery products and removed any found to possess defects.
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Mentored baking staff in proper techniques and bakery procedures.
- Cut and shaped dough for rolls, bread and various pastries.
- Adapted measurements to meet quantity of bakery items being prepared.
- Rolled and kneaded dough in preparation for cutting and shaping.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Checked dough for proper consistency, adding more flour if needed.
- Created new recipes using available ingredients and for special occasions.
Floor Guide
National constitution center
03.2015 - 03.2016
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Delivered guided tours, presenting scripted information and answering questions.
- Described tour points of interest to group members, responding to general inquiries and questions.
- Researched site history and environmental conditions to plan appropriate expeditions, instruction and commentary.
- Developed upstanding, well-versed tour guides by mentoring and training newer peers in organization.
Education
Associate of Arts - Health Care Studies
Community College of Philadelphia
Philadelphia, PA05.2022
Associate of Arts - Computer Programming
Community College of Philadelphia
Philadelphia, PA05.2022
Skills
- Solid Problem Solver
- Customer Service
- Conversant in [Arabic, and english]
- Cleaning and Sanitizing
- Public Speaking
- Cultural Awareness
- Team Leadership
- Quality Assurance
- Crisis Management
- Social Media
- Speech Clarity
Education and Training
other,other
Timeline
Insurance Agent
Highmark Blue Cross Blue Shield
09.2023 - 12.2023
Macaron Baker
Self Employed
01.2017 - 03.2023
Floor Guide
National constitution center
03.2015 - 03.2016
Associate of Arts - Computer Programming
Community College of Philadelphia
Associate of Arts - Health Care Studies
Community College of Philadelphia
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