Emercyn Gniadek
Jimmy John's
Bentleyville
1
Certification
5
years of professional experience
Dynamic leader with a track record of driving operational efficiency and enhancing service quality. Known for strong decision-making and mentoring skills, committed to developing teams and improving customer satisfaction.
Work History
Shift Manager
8 Months- Supervised daily operations to maintain quality standards and enhance customer satisfaction.
- Trained new staff on food safety protocols and operational procedures for efficiency.
- Resolved customer complaints promptly, leading to improved service recovery rates.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
General Manager
4 Years 2 Months- Led team to achieve operational efficiency and enhance service quality.
- Developed and implemented training programs for staff onboarding and skill advancement.
- Streamlined inventory management processes to reduce waste and improve cost control.
- Analyzed customer feedback to identify areas for service improvement and product offerings.
- Coordinated daily operations, ensuring adherence to food safety standards and compliance regulations.
- Fostered a positive work environment, enhancing team collaboration and morale.
- Managed supplier relationships to ensure timely delivery of high-quality ingredients and supplies.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Shift Leader
1 Year- Supervised daily operations and ensured adherence to food safety standards.
- Trained and mentored new team members on sandwich preparation and customer service techniques.
- Streamlined inventory management processes to minimize waste and improve efficiency.
- Resolved customer complaints promptly, enhancing overall guest satisfaction at the location.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
High School Diploma
Skills
Cash handling
Decision-making
Customer service focus
Employee training
Opening and closing procedures
Handling customer complaints
Training and mentoring
Workplace safety
Relationship building
Team development
Mentoring and coaching
Staff training and onboarding
Inventory control
Payment processing
Documentation and reporting
Schedule management
Inventory controls
Hiring and recruiting
Operations management
Equipment troubleshooting
Willingness to learn
Certification
Serve Safe Certified
Certified Food Protection Manager
Timeline
Shift Manager
Jimmy John's
12.2025 - CurrentRead More
General Manager
Jimmy John's
10.2021 - 12.2025Read More
Shift Leader
Subway
10.2021 - 10.2022Read More
Homeschooling
High School Diploma
Read More