Emidio A Tenaglia
Levittown,PA
Summary
Accomplished Sr. Loan Officer with a proven track record at WSFS Bank, enhancing loan processing efficiency and customer satisfaction through mortgage underwriting expertise and effective communication. Spearheaded initiatives that fostered strong client and real estate relationships, achieving significant repeat business. Skilled in team leadership and risk management, ensuring low default rates and streamlined operations. Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
49
49
years of professional experience
Work History
Sr. Loan Officer
WSFS Bank
05.2023 - Current
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Submitted loan applications to underwriter for verification and recommendations.
- Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
- Managed a diverse portfolio of loans while maintaining low default rates through careful risk assessment and proactive borrower support.
- Enhanced loan application process by streamlining documentation and improving communication channels with clients.
Mortgage Loan Office Manager
Republic First Bank
08.2017 - 05.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coached new hires on company processes while managing employees to achieve maximum production.
Loan Officer / PA Office Manager
Oak Mortgage LLC
11.2013 - 08.2017
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Senior Mortgage Loan Officer
Cardinal Financial Co.
08.2005 - 11.2013
- Provided exceptional customer service throughout the loan process by addressing questions and concerns promptly.
- Managed pipeline of mortgage applications for timely processing and closing, resulting in satisfied clients.
- Assisted in the development of junior loan officers through mentoring and coaching sessions, improving overall team performance.
- Worked closely with processors to resolve any issues that arose during application review or underwriting stage, minimizing delays in closing timescales.
Franchise Owner
7-Eleven / Southland Corporation
12.1975 - 05.2004
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
Education
No Degree - Business Administration And Management
Temple University
Philadelphia, PASkills
- Time Management Efficiency
- Mortgage Underwriting Expertise
- Goal-oriented mindset
- Effective Communication Techniques
Accomplishments
- Repeatedly commended by superiors for excellent customer service and consistent top 10% loan productions.
- Resolved product issue through consumer testing.
Timeline
Sr. Loan Officer
WSFS Bank
05.2023 - Current
Mortgage Loan Office Manager
Republic First Bank
08.2017 - 05.2023
Loan Officer / PA Office Manager
Oak Mortgage LLC
11.2013 - 08.2017
Senior Mortgage Loan Officer
Cardinal Financial Co.
08.2005 - 11.2013
Franchise Owner
7-Eleven / Southland Corporation
12.1975 - 05.2004
No Degree - Business Administration And Management
Temple University
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