Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Emilee Behn

Boyertown

Summary

Dynamic professional with a proven track record at SUBWAY® Restaurants, excelling in sales and customer service. Skilled in cost estimation and effective communication, I enhanced operational efficiency and fostered strong relationships, leading to increased customer satisfaction and repeat business. Recognized for my attention to detail and ability to thrive under pressure.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Service Writer

Repairs By Rook
06.2025 - Current
  • Assisted customers in identifying service needs and scheduling appointments.
  • Communicated effectively with technicians regarding service requirements and parts needed.
  • Utilized service management software to track customer requests and service history.
  • Maintained organized records of service orders and customer interactions.
  • Provided detailed explanations of services offered to enhance customer understanding.
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.

Assistant Office Manager

Stirling Storage
08.2024 - 05.2025
  • Assisted in managing daily office operations and maintained organized filing systems.
  • Handled incoming communications, including phone calls and emails, ensuring timely responses.
  • Developed positive relationships with vendors and service providers for smooth operations.
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
  • Handled sensitive information with discretion by adhering to confidentiality protocols at all times.

General Manager

SUBWAY®Restaurants
08.2008 - 05.2025
  • Managed daily operations, ensuring adherence to company policies and quality standards.
  • Streamlined workflow processes, enhancing efficiency in service delivery and customer satisfaction.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Developed operational strategies to optimize resource allocation and reduce overhead costs.
  • Implemented inventory management systems, reducing waste and improving stock accuracy.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Formulated policies and procedures to streamline operations.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Receptionist

Limerick Veterinary Hospital
06.2023 - 01.2024
  • Managed multi-line phone system, directing calls efficiently to appropriate departments.
  • Greeted and assisted visitors, ensuring a welcoming and professional environment.
  • Scheduled appointments and maintained calendars for staff, optimizing time management.
  • Processed incoming and outgoing mail, ensuring timely distribution to relevant parties.
  • Utilized office software for document preparation, enhancing communication effectiveness.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.

Nurse Aide

Chestnut Knoll At Home
06.2011 - 09.2014
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs, reporting changes to nursing staff promptly.
  • Maintained accurate patient records, enhancing communication among healthcare team members.
  • Supported rehabilitation efforts through active engagement in therapeutic exercises.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
  • Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
  • Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
  • Assisted with patient transfer and ambulation.
  • Kept accurate records of patients' care, condition, and progress.
  • Scheduled and accompanied client to medical appointments.
  • Maintained strict infection control protocols while performing wound care, catheter care, and other medical procedures.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Supported rehabilitation efforts for post-operative patients through targeted exercise programs under nurse supervision.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Increased patient satisfaction by forming strong bonds and providing emotional support during challenging times.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with therapy exercises as specified by care team.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.

Education

High School Diploma -

Boyertown Sr. High School
Boyertown, PA
06-2012

Graduate Certificate - Medical

Berks Career And Technology Center
Oley, PA
06-2012

Skills

  • Schedule coordination
  • Sales transactions
  • Order preparation
  • Cost estimates
  • Customer service expertise
  • Effective writing
  • Automotive industry experience
  • Strong organization
  • Processing warranties
  • Communicating with clients
  • Appointment scheduling
  • Warranty processing
  • Estimating costs
  • Coordinating schedules
  • Invoice filing
  • Warranty claims processing
  • Service upsells
  • Status reports maintenance
  • Schedules coordination
  • Teamwork and collaboration
  • Store maintenance
  • Data management
  • Computer skills
  • Professional telephone demeanor
  • Relationship building
  • Sales expertise
  • Product recommendations
  • Business development
  • Multi-line phone talent
  • Teamwork
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Reliability
  • Calm and professional under pressure
  • Excellent communication
  • Active listening
  • Effective communication
  • Money handling
  • Decision-making
  • Problem resolution
  • Microsoft office

Certification

Serve Safe Certified

CPAR & First Aid Certified

Languages

English
Native or Bilingual

Timeline

Service Writer

Repairs By Rook
06.2025 - Current

Assistant Office Manager

Stirling Storage
08.2024 - 05.2025

Receptionist

Limerick Veterinary Hospital
06.2023 - 01.2024

Nurse Aide

Chestnut Knoll At Home
06.2011 - 09.2014

General Manager

SUBWAY®Restaurants
08.2008 - 05.2025

High School Diploma -

Boyertown Sr. High School

Graduate Certificate - Medical

Berks Career And Technology Center

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Emilee Behn