Emilee Bittner
Lebanon
Summary
I am customer-focused professional excelling in guest engagement and great customer service. I follow food safety and team collaboration, I consistently improve dining experiences and resolve customer concerns, fostering loyalty and satisfaction. I am committed to maintaining a professional appearance and operational efficiency.
Overview
3
3
years of professional experience
Work History
Server
The Wetlands Restaurant
08.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Assisted in menu knowledge, effectively communicating daily specials and promotions to patrons.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Isaacs Craft Kitchen & Brewery
04.2024 - 07.2025
- Processed transactions efficiently using point-of-sale system to manage customer orders.
- Adapted quickly to changing situations during high-volume service periods, supporting team cohesion.
- Assisted in training new staff on restaurant protocols and customer interaction techniques.
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction levels.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sterilization Technician
Wertz Orthodontist
06.2023 - 10.2023
- Operated sterilization equipment to ensure compliance with health and safety standards.
- Conducted routine cleaning and maintenance of sterilization tools and instruments.
- Collaborated with dental staff to ensure timely availability of sterile instruments.
- Monitored sterilization cycles for effectiveness and documented results accurately.
- Maintained a clean and organized work area to promote operational efficiency.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Reduced risks of infection by consistently maintaining a clean and sterile work environment.
Education
High School Diploma -
Cedar Crest High School
Lebanon, PA06-2024
Skills
- Guest engagement
- Exceptional customer service
- Professional appearance
- Hospitality service expertise
- Customer service
- Menu memorization
- Team collaboration
- Task prioritization
- Ordering procedures
Timeline
Server
The Wetlands Restaurant
08.2025 - Current
Server
Isaacs Craft Kitchen & Brewery
04.2024 - 07.2025
Sterilization Technician
Wertz Orthodontist
06.2023 - 10.2023
High School Diploma -
Cedar Crest High School