Emilee Brock
State College
Summary
Accomplished leader with extensive experience in various operational roles, continuously combining hands-on management of operational, management, financial, and compliance processes. Adept at developing and implementing standard operating procedures, driving data-backed improvements, and fostering cross-functional collaboration. I am always ready for a new challenge. Currently pursuing a Masters in Marketing to further strengthen strategic and analytical capabilities, with a commitment to continuous learning and professional growth across diverse business functions.
Overview
5
5
years of professional experience
Work History
Assistant Center Manager
CSL Plasma
State College, PA
08.2022 - Current
- Direct daily center operations with full financial oversight, consistently meeting production targets and maintaining high net yield performance through strategic planning and process refinement.
- Partner with marketing and production teams to develop and implement initiatives that elevated service quality and amplified outreach.
- Modeled and coached a high-performing team to deliver superior patient service, proactively addressing and resolving customer concerns while ensuring adherence to regulatory standards.
- Coordinated promotional events, enhancing customer outreach and strengthening community relations. Assisted in budget management for marketing projects, ensuring alignment with overall business goals.
Management Trainee Operations
CSL Plasma
York, PA
06.2021 - 08.2022
- Acted as lead supervisor ensuring all center activities strictly followed established Standard Operating Procedures, industry regulations, and internal policies, laying the groundwork for scalable compliance.
- Collaborated with senior management to collect, analyze, and interpret KPIs, using data insights to drive continuous operational improvements and elevate patient service standards.
- Supported the training and development of team members in best practices and regulatory compliance, preparing the center for effective, patient-focused service delivery.
- Contributed to the refinement of operational processes, ensuring service standards were consistently met and paving the way for adoption of more streamlined, efficient protocols.
Education
Bachelor of Arts - Psychology
Washington College
Chestertown, MD01-2021
Masters of Science - Marketing
Southern New Hampshire University
01-2028
Skills
- Patient Education & Advocacy
- Cross-functional collaboration and communication
- Operational Leadership
- Team development and mentorship
- MS Office and Excel proficiency
- Project and process management
- Compliance and regulatory expertise
Timeline
Assistant Center Manager
CSL Plasma
08.2022 - Current
Management Trainee Operations
CSL Plasma
06.2021 - 08.2022
Masters of Science - Marketing
Southern New Hampshire University
Bachelor of Arts - Psychology
Washington College