Emilio Alfonso
Ellwood City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
16
16
years of professional experience
Work History
Journeyman Painter
Day And Zimmermann Intl
09.2024 - 11.2024
- Enhanced customer satisfaction by delivering timely completion of projects, maintaining a clean workspace, and providing professional communication.
- Improved safety standards by following OSHA guidelines and utilizing personal protective equipment during all tasks.
- Adapted quickly to various painting environments, such as interior/exterior surfaces or challenging weather conditions, ensuring optimal results at all times.
- Ensured lasting quality of work by properly cleaning, storing, and maintaining all painting equipment and supplies.
- Collaborated closely with other trades professionals on construction sites to ensure seamless project execution without delays or conflicts.
- Streamlined workflow processes by effectively setting up job sites with necessary materials prior to commencement of work.
Table Games Pit Manager
Triple Crown Casinos- The Brass Ass
06.2022 - 06.2024
- Handled escalated patron issues promptly and professionally, often turning potentially negative situations into positive experiences that fostered ongoing patronage and loyalty.
- Reduced disputes with patrons by implementing effective conflict resolution strategies.
- Promoted teamwork among staff members, fostering a positive work environment conducive to high-quality service delivery.
- Collaborated with casino security to identify potential risks and ensure a safe gaming environment for all patrons.
- Conducted regular evaluations of staff performance, identifying opportunities for professional growth and development.
- Enhanced guest experience by providing exceptional customer service and maintaining a professional demeanor.
- Streamlined operations through efficient scheduling, personnel management, and resource allocation.
- Ensured seamless communication between pit staff and other departments, facilitating a coordinated approach to guest services throughout the property.
Painter
Fragomeni Painting
10.2015 - 06.2022
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Worked holidays and weekends depending on shifting needs of project.
- Improved customer relations through strong communication skills and attention to detail in all projects.
- Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
- Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
Construction Worker
Alfonso Brothers Construction
05.2009 - 10.2021
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
Table Games Dealer
Rivers Casino Pittsburgh
10.2019 - 10.2020
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Education
GED -
DCI Career Institute
Monaca, PA08-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Professionalism and ethics
- Guest relations
- Staff training and development
- Surveillance monitoring
- Team leadership
- Time management
- Decision-making
Accomplishments
- Promoted from Table games dealer to Table games Pit manager after just 4 months with the company.
Timeline
Journeyman Painter
Day And Zimmermann Intl
09.2024 - 11.2024
Table Games Pit Manager
Triple Crown Casinos- The Brass Ass
06.2022 - 06.2024
Table Games Dealer
Rivers Casino Pittsburgh
10.2019 - 10.2020
Painter
Fragomeni Painting
10.2015 - 06.2022
Construction Worker
Alfonso Brothers Construction
05.2009 - 10.2021
GED -
DCI Career Institute
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