Emily Bodnar
Charleroi
Summary
Proactive and detail-oriented individual who works well under pressure. Excellent communication skills, able to deal effectively with individuals at all levels. Quickly adaptable and able to multitask.
Overview
11
11
years of professional experience
Work History
Service Writer
United Rentals
10.2023 - Current
- Provided job status reports to promote quick and accurate service.
- Gathered information through research and vendor inquiries to provide job estimates.
- Consulted with customers to assess service requirements and produce accurate orders.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Called customers to coordinate schedules and set appointments.
- Monitored shop flow
Field Service Technician /Manager
Evergreen North American
03.2023 - Current
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Operated hand tools and power equipment according to US Steel safety procedures.
- Drove and maintained company vehicle.
- Collaborated with team members to assess equipment performance needs.
- Observed field safety protocols to prevent injuries and accidents.
Shop Assistant
MPW Industrial Services
09.2022 - 03.2023
- Helped shop personnel complete assignments.
- Maintained work area organization and cleanliness to uphold production levels and safety standards.
- Completed daily checklists for smooth shop operations.
- Maintained ideal stock levels of work supplies for shop needs.
Laborer Operator
Keystone asp
03.2022 - 08.2022
- Kept equipment fueled and ready for immediate use to support scheduling demands.
- Followed safety regulations while operating equipment to achieve safe conduct.
- Transported materials around construction sites to work locations.
- Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
- Operated excavators and other construction equipment.
- Inspected and replaced worn vehicle parts to maintain safety and longevity.
Service Center Manager
Gulf Express
09.2020 - 11.2021
- Started shop from ground up
- Made or approved inventory and supply purchases.
- Answered phone calls and responded to questions and concerns.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Performed routine maintenance changing oil, checking batteries and lubricating equipment and machinery.
Service Center Manager
Valvoline Instant Oil
08.2014 - 06.2020
- Managed team of 20 personnel with daily operations of Service Center
- Onboarded prospective personnel to include interviews, on-site and off-site corporate training sessions, personnel file maintenance
- Maintained corporate SuperPro safety procedures to ensure a nonhazardous work environment with zero recordable injuries
- Mentored and promoted 5 Service Center Managers within 1 1/2 years
- Managed a turnover rate below 15% for FY2019
- Initiated area-wide knowledge basis for new and upcoming vehicle maintenance procedures and products
- Obtained and maintained above 90% customer satisfaction throughout Fy18/19
- Completed subordinate reviews to ensure performance bonuses and promotions for subordinates
Education
High School Diploma -
West Mifflin
06-2012
Skills
- Project Management
- Customer Service
- Critical thinking
- Attention to detail
- Outlook, excel, Microsoft word
Timeline
Service Writer
United Rentals
10.2023 - Current
Field Service Technician /Manager
Evergreen North American
03.2023 - Current
Shop Assistant
MPW Industrial Services
09.2022 - 03.2023
Laborer Operator
Keystone asp
03.2022 - 08.2022
Service Center Manager
Gulf Express
09.2020 - 11.2021
Service Center Manager
Valvoline Instant Oil
08.2014 - 06.2020
High School Diploma -
West Mifflin