Emily Bouchard
Dauphin
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
12
12
years of professional experience
Work History
General Manager
United Ground Express
07.2024 - Current
- Managed daily operations to ensure smooth ground service delivery.
- Oversaw staff scheduling to optimize resource allocation and enhance service quality.
- Coordinated with airline partners to align operational strategies and improve service timelines.
- Led performance evaluations to identify areas for employee development and operational excellence.
- Streamlined communication processes between departments to reduce response time on operational issues.
- Ensured adherence to safety protocols, fostering a culture of safety among team members.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Delivered training sessions on interviewing techniques and best practices to both internal staff and clients, enhancing overall recruitment effectiveness.
- Assisted in recruitment efforts by interviewing candidates and making recommendations for hiring decisions.
- Operated deicing equipment to ensure safe runway conditions during winter weather events.
- Monitored weather conditions and adjusted deicing strategies to optimize operational effectiveness.
- Provided training for new staff on deicing procedures and best practices to enhance team performance.
- Ensured compliance with safety regulations while performing deicing tasks in high-pressure environments.
Cross Utilized Supervisor
Unifi
01.2024 - 07.2024
- Supervised daily operations to ensure compliance with safety standards and operational efficiency.
- Trained new team members on equipment usage and company protocols for optimal performance.
- Monitored baggage handling processes for efficiency and accuracy
- Communicated with flight crews regarding schedule changes and updates
- Implemented best practices to optimize ramp workflow and reduce delays
- Conducted regular inspections of equipment to maintain operational readiness
- Assisted in conflict resolution among team members during high-pressure situations
- Achieved timely flight departures through effective management of ground handling services, including baggage handling, fueling, and cabin cleaning.
Ramp Supervisor
Piedmont Airlines
09.2022 - 06.2023
- Coordinated ramp operations to ensure timely aircraft turnaround
- Supervised ground crew activities, promoting adherence to safety protocols
- Trained new staff on equipment use and operational procedures
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
- Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
General Manager
Unifi
03.2022 - 09.2022
- Streamlined operational workflows to enhance efficiency across all departments.
- Led cross-functional teams to drive process improvements and achieve organizational goals.
- Cultivated strong relationships with vendors to enhance supply chain effectiveness and reliability.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
General Manager
SkyWest Airlines
01.2020 - 03.2022
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Assisted human resources in recruiting, interviewing, and hiring potential candidates, contributing to the overall growth of the company.
- Assisted in hiring decisions, interviewing candidates, and providing input regarding their suitability for various positions within the company.
Cross Utilized Supervisor
SkyWest Airlines
09.2019 - 01.2020
- Supervised daily ramp operations, ensuring compliance with safety protocols and efficiency standards.
- Coordinated aircraft loading and unloading processes to optimize turnaround times and enhance service delivery.
- Mentored team members on best practices for equipment handling and operational procedures.
- Implemented process improvements that streamlined workflows and reduced delays during peak hours.
- Conducted regular safety audits, identifying potential hazards and facilitating training sessions for staff compliance.
- Maintained team and operational compliance with all safety regulations.
- Fostered a positive work environment by promoting teamwork and addressing employee concerns proactively.
Cross Utilized Agent
SkyWest Airlines
04.2019 - 09.2019
- Resolved passenger inquiries and complaints, ensuring high levels of customer satisfaction.
- Coordinated flight check-in processes, streamlining operations for efficiency.
- Assisted in baggage handling procedures, reducing lost luggage incidents.
- Developed solutions to enhance passenger experience during delays and cancellations.
- Monitored reservation systems, ensuring accurate information for travelers.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Monitored cargo loading procedures, adhering to safety regulations and weight distribution guidelines.
- Conducted pre-flight inspections of ramp equipment, identifying maintenance needs for operational readiness.
- Streamlined baggage handling processes, reducing turnaround times and improving overall efficiency.
- Collaborated with flight crews to resolve logistical issues, ensuring smooth airport operations.
- Implemented safety measures that minimized incidents and promoted a culture of operational excellence.
- Monitored weather conditions and adjusted deicing strategies to optimize operational effectiveness.
- Operated deicing equipment to ensure safe runway conditions during winter weather events.
- Conducted pre-shift inspections of deicing vehicles for safety and operational readiness.
Assistant Manager
The Dirty Gringo Mexican Restaurant
06.2016 - 03.2019
- Oversaw daily operations of food service department, ensuring compliance with health and safety regulations.
- Trained and mentored new staff on food preparation techniques and customer service standards.
- Developed and implemented scheduling strategies to optimize labor efficiency during peak hours.
- Analyzed customer feedback to improve menu offerings and enhance overall dining experience.
- Streamlined operational processes, increasing workflow efficiency within food service operations.
- Observed staff confirm safety and quality standards.
- Practiced safe work habits and encouraged staff to do same.
- Accurately monitored inventory levels in order to accurately order supplies.
- Oversaw food presentation, guaranteeing visually appealing dishes that met quality and consistency requirements.
- Implemented cost-saving measures through effective portion control and minimizing food waste.
- Assessed inventory levels regularly, maintaining optimal stock to prevent shortages or surplus.
Food Service
Claxton Hepburn Medical Center
04.2014 - 06.2016
- Enhanced customer satisfaction by providing personalized food service consultations and recommendations.
- Maintained proper food handling procedures to ensure safe and sanitary food service operations.
- Increased customer satisfaction by implementing efficient food service systems and maintaining a clean dining environment.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Education
No Degree - Criminal Justice
SUNY Canton
Canton, NYNo Degree - Flight School
Potsdam Aero
Potsdam, NYHigh School Diploma -
Ogdensburg Free Academy
Ogdensburg, NY06-2012
Skills
- Managing recruitment
- Hiring and recruitment oversight
- Applicant interviewing
- Individualized training
- Teambuilding facilitation
- Problem identification
- Logical reasoning
- Creative solutions
- Innovative thinking
- Critical Thinking Teaching
Timeline
General Manager
United Ground Express
07.2024 - Current
Cross Utilized Supervisor
Unifi
01.2024 - 07.2024
Ramp Supervisor
Piedmont Airlines
09.2022 - 06.2023
General Manager
Unifi
03.2022 - 09.2022
General Manager
SkyWest Airlines
01.2020 - 03.2022
Cross Utilized Supervisor
SkyWest Airlines
09.2019 - 01.2020
Cross Utilized Agent
SkyWest Airlines
04.2019 - 09.2019
Assistant Manager
The Dirty Gringo Mexican Restaurant
06.2016 - 03.2019
Food Service
Claxton Hepburn Medical Center
04.2014 - 06.2016
No Degree - Criminal Justice
SUNY Canton
No Degree - Flight School
Potsdam Aero
High School Diploma -
Ogdensburg Free Academy