Emily Brown
Isabella
Summary
Accomplished Surveillance Manager at Becker and Company, adept in investigative techniques and fostering teamwork. Demonstrated excellence in enhancing surveillance efficiency and spearheading hub operations at Advance Auto Parts, achieving significant process improvements. Skilled in problem-solving and multitasking, with a keen attention to detail and a proven track record of meeting tight deadlines in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Surveillance Manager
Becker and Company
02.2023 - Current
- Managed a diverse team of private investigators, fostering an atmosphere of teamwork and continuous improvement.
- Increased efficiency by effectively multitasking between multiple screens, different issues, and files under observation.
- Worked in a fast-paced environment while maintaining exceptional standards of excellence for surveillance strategies and plans.
- Demonstrated professionalism and commitment to excellence by consistently adhering to established policies, procedures, and regulatory requirements.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Hub Operations Manager
Advance Auto Parts
06.2018 - Current
- Managed daily scheduling of staff assignments, ensuring optimal coverage during peak hours.
- Facilitated conflict resolution amongst team members, promoting a positive work environment conducive to high productivity levels.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Collaborated with cross-functional teams for process improvements, leading to increased efficiency in hub operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled phone calls throughout the day.
- Reported issues to higher management with great detail.
Education
Bachelor of Science - Criminal Justice - Minor in Forensic Investigation
California University of Pennsylvania
California, PA06-2023
Skills
- Team surveillance
- Investigative techniques
- Client assistance
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Timeline
Surveillance Manager
Becker and Company
02.2023 - Current
Hub Operations Manager
Advance Auto Parts
06.2018 - Current
Bachelor of Science - Criminal Justice - Minor in Forensic Investigation
California University of Pennsylvania
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