Summary
Overview
Work History
Education
Skills
Languages
Awards
Community Service
Affiliations
Training
UNIVERSITY INVOLVMENT
Accomplishments
References
Timeline
Generic

Emily Calliari

Brockway

Summary

Customer service professional with experience at Martins, excelling in effective communication and team collaboration. Proven ability to enhance customer satisfaction and train new staff in safety protocols. Skilled in planning and observational technique. Committed to making positive interactions and achieving service excellence.

Overview

6
6
years of professional experience

Work History

Employee

Dunham’s
Clarion and Dubois Pa
12.2023 - Current
  • Have been employed from December 2023-Present
  • Work in Customer service and customer satisfaction
  • Part Time
  • EMPLOYER-Paul Mauny

Observer

Kristy Brown
State College
01.2025 - 01.2025
  • Observed Kristy Brown conduct swallowing practices
  • 2 hours observation
  • Monitored daily operations to ensure adherence to safety protocols.

Job Shadow

School Setting
Brockway
01.2021 - 01.2025
  • 6 hour job shadow
  • Learned more about play therapy in a school setting
  • Observed Group therapy amongst the children
  • Ann Hawkins
  • Completed day-to-day duties accurately and efficiently.

Employee

Martins
Dubois Pa
11.2020 - 01.2023
  • Employed from November 2020-January 2023
  • Worked in customer service, cashiering, and self-checkout areas
  • Part Time
  • EMPLOYER- Joe Kelly

Crew Trainer

Mcdonalds
Brockway
05.2019 - 02.2020
  • Trained new crew members on food preparation and safety procedures.
  • Monitored service quality and addressed customer concerns promptly.

Education

Bachelor of science - Speech Language Pathology and Audiology

Pennsylvania Western University
Clarion, Pa
05.2025

High School Diploma -

Brockway Area Jr/sr High School
Brockway, PA
05-2021

Skills

  • Effective communication
  • Customer service
  • Team collaboration
  • Observational skills
  • Planning
  • Active listening

Languages

American Sign Language (ASL), Knows some skills in German (conversation)

Awards

Graduated with Honors in Brockway Area Highschool, Awarded the Golden Eagle Leadership Scholarship: 2021-Present, Awarded the Golden Eagle Scholar scholarship, Deans list 2 semesters

Community Service

Volunteer, 2024, Volunteered at the food pantry: 2024, Worked the Kiddie Parade for NSSLA: October 2024 AND October 2021, Volunteered in the holiday party for clients set up by NSSLA: December 2024, Walk for Apraxia-2023, Volunteered at Clarion PAWS, an animal shelter- 2021, Volunteered at the food bank in Brockway, Pa-2021, Volunteered to ring the bell for the Salvation army: 2018 AND 2020

Affiliations

  • National Student Speech and Hearing Association: 2021-Present
  • American Sign Language Club: 2023-Present
  • Club Smile: 2023

Training

  • Assessment and Treatment Seminar- January 2025-Present
  • Clinical Observation Seminar- August 2024-December 2024
  • Special Populations Seminar-August 2023-December 2023
  • Child and Adult language disorders seminar- August 2023-Decemeber 2023
  • Enrolled in Dule enrollment for extra credits coming into the University- 2020-2021
  • Participated in Dale, a public speaking after school class: 2020

UNIVERSITY INVOLVMENT

  • University Choir: August 2024-Present
  • National Student Speech and Hearing Association member: 2021-Present
  • American Sign Language (ASL) association: 2023
  • Club Smile: 2023
  • Penn West Clarion Relay For life: 2021

Accomplishments

  • deans list- 2 semesters

References

References available upon request.

Timeline

Observer

Kristy Brown
01.2025 - 01.2025

Employee

Dunham’s
12.2023 - Current

Job Shadow

School Setting
01.2021 - 01.2025

Employee

Martins
11.2020 - 01.2023

Crew Trainer

Mcdonalds
05.2019 - 02.2020

Bachelor of science - Speech Language Pathology and Audiology

Pennsylvania Western University

High School Diploma -

Brockway Area Jr/sr High School

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Emily Calliari