Emily Carter
Manheim
Summary
Detail-oriented account receivables lead with a proven track record in financial management and team training. Skilled in resolving customer inquiries and optimizing cash flow, contributing to overall business success and improved team efficiency.
Overview
9
9
years of professional experience
Work History
Account Receivable & Sales Lead
B&G Lumber Company
Elizabethtown
06.2020 - Current
- Contacted past-due accounts to recover outstanding payments, contributing to improved cash flow.
- Received account payments and addressed inquiries regarding monthly statements.
- Distributed monthly statements via email and mail.
- Scheduled vendor payments to maintain financial obligations.
- Deposited funds into bank to manage financial resources effectively.
- Resolved customer issues promptly, enhancing satisfaction through effective service.
- Prioritized tasks to meet team goals efficiently and effectively.
- Trained new sales associates on product knowledge, sales techniques, and store procedures.
- Managed all social media marketing efforts, creating content and engaging with followers.
- Planned and organized annual contractor and customer appreciation events.
- Placed and received all in store orders, including nonstock items ordered for customers.
- Arranged new products and optimized store layout to enhance shopping experience.
Laborer
Cargill Cocoa & Chocolate
Lititz
08.2019 - 05.2020
- Operated machinery to process cocoa and chocolate products efficiently.
- Followed safety protocols to maintain a secure work environment.
- Assisted in loading and unloading raw materials for production runs.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Executed diverse physical tasks in production environment.
- Lifted objects weighing up to 50 pounds without assistance.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
Waitress
Seasonal Work across the USA
Various Places
09.2017 - 03.2019
- Provided exceptional customer service in fast-paced dining environments across various locations.
- Resolved customer complaints promptly, improving overall satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Managed food and drink orders accurately using point-of-sale systems.
- Processed payments accurately using cash registers or POS systems.
- Prepared checks accurately and processed payments promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained clean workstation by restocking supplies and sanitizing surfaces, supporting efficient service.
Education
High School Diploma -
Elizabethtown Area High School
Elizabethtown, PA06-2011
Skills
- Accounts receivable
- Customer relationship management
- Financial management
- Customer service
- Product knowledge
- Floor operations
- Social media marketing
- Event planning
- Team training
- Organizational skills
- Problem-solving abilities
- Adaptability
Timeline
Account Receivable & Sales Lead
B&G Lumber Company
06.2020 - Current
Laborer
Cargill Cocoa & Chocolate
08.2019 - 05.2020
Waitress
Seasonal Work across the USA
09.2017 - 03.2019
High School Diploma -
Elizabethtown Area High School