Proven track record in customer service, adept at resolving inquiries and enhancing shopping experiences. Strong skills in workflow management and effective communication to maintain high-quality operations.
Overview
5
5
years of professional experience
Work History
Front End Supervisor
Ocean State Job Lot
Shillington, PA
01.2023 - Current
Supervised daily operations to ensure efficient workflow and high-quality customer service.
Trained and mentored team members on product knowledge and sales techniques.
Implemented inventory management practices to maintain optimal stock levels.
Assisted in creating visually appealing product displays to enhance customer engagement.
Resolved customer inquiries and complaints, enhancing overall shopping experience.
Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Substitute Operations
Governor Mifflin School District
Shillington, PA
10.2021 - 11.2022
Managed time efficiently in order to complete all tasks
Paid attention to detail while completing assignments
Ensured clean classrooms and learning environments for students
Education
Associate of Science - Respiratory Therapy
Reading Area Community College
Reading, PA
05-2027
High School Diploma -
Governor Mifflin
Shillington, PA
05-2024
Skills
Customer service
Problem-solving skills
Workflow management
Communicating with coworkers and customers effectively