EMILY DISANTI
Pittsburgh
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
12
12
years of professional experience
Work History
Customer Care Specialist
East Coast Chair and Barstool
01.2022 - Current
- Managed customer interactions weekly via phone, email and chat, ensuring high satisfaction levels
- Scheduled meetings and presentations weekly with potential and existing customers
- Increased business by developing and maintain positive relationships with customers.
- Coordinating sales effort with team members and other departments
Event Sales Coordinator
Phipps Conservatory and Botanical Gardens
01.2021 - 01.2022
- Events Bar Coordinator - Pittsburgh, PA
- Enhanced customer satisfaction by promptly addressing inquiries and crafting tailored estimates and contracts
- Managed weekly inventory, forecasted needs and prepared bar for events by precise ordering and packing
Summer Internship
Vagabond Cruises
05.2021 - 09.2021
- Managed customer bookings and re-bookings annually, enhancing customer satisfaction.
- Coordinated onboard events including weddings, showers and memorials, ensuring memorable experiences.
Sales Associate
Coach
11.2020 - 05.2021
- Improved customer satisfaction by 10% by assisting with product finding and inventory checks across locations
- Executed floor moves and merchandising updates, ensuring sales areas are well-stocked and appealing
Part-Time Accounting Associate
East Coast Chair & Barstool
09.2013 - 05.2021
- Processed invoices weekly and ensured timely payments, enhancing vendor relations.
- Coordinated logistics for major trade shows, overseeing setup and customer engagement.
Education
B.S. - Resort Recreation & Hospitality Management
Slippery Rock University
12.2021
Skills
- Accounting Software
- Quickbooks
- Microsoft Teams
- Microsoft Excel
- Microsoft Word
- Customer service excellence
- [Product or service] support
- Payment processing
- Quality assurance
- Call handling
- Product knowledge
- Verbal and written communication
STRENGTHS
- Customer Satisfaction
- Dedicated to ensuring high levels of customer satisfaction through prompt and personalized service.
- Sales Strategy
- Skilled in developing and implementing effective sales strategies to increase business growth and revenue.
- Team Collaboration
- Experienced in collaborating with team members and other departments to coordinate sales efforts successfully.
- Communication Skills
- Strong communication skills demonstrated through effective interactions with customers, colleagues, and stakeholders.
KEY ACHIEVEMENTS
- Enhanced Customer Satisfaction
- Achieved high satisfaction managing weekly customer interactions.
Timeline
Customer Care Specialist
East Coast Chair and Barstool
01.2022 - Current
Summer Internship
Vagabond Cruises
05.2021 - 09.2021
Event Sales Coordinator
Phipps Conservatory and Botanical Gardens
01.2021 - 01.2022
Sales Associate
Coach
11.2020 - 05.2021
Part-Time Accounting Associate
East Coast Chair & Barstool
09.2013 - 05.2021
B.S. - Resort Recreation & Hospitality Management
Slippery Rock University
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