Emily Fay

Corporate Description:

• Greet and provide an enjoyable shopping experience for all customers. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
• Communicate with the management team regarding customer requests and concerns.
• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
• Prepare all made to order food and/or beverages according to recipe or customer specifications.
• Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
• Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications.

Operational Tasks:

• Help large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintain clean and organized workspace, ensuring compliance with health and safety standards.
• Handle customer complaints professionally, resulting in satisfactory outcomes and positive feedback and repeat business.
• Supervise food preparation and service, ensuring compliance with health and safety regulations.
• Support team members during peak hours, ensuring smooth operations and minimal wait times for customers.

Corporate Description:

• Achieves assigned sales goals.
• Adheres to Corporate Customer Service Program and ensures customer satisfaction.
• Actively supports Store and District Management in complying with and conducting all corporate contests and promotions.
• Actively supports all sales programs and strives to achieve store sales plans.
• Communicates effectively with all members of the store staff.
• Works to maintain the teamwork essential for a successful, sales driven staff.

Operational Tasks:

• Collaborate with team members to achieve sales targets and improve store performance.
• Trained new staff on operational procedures and customer service best practices.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.