Emily Ford
Morrisville
Summary
Dynamic Office Administrative Assistant with proven expertise at Hawks Recovery & Towing, enhancing customer satisfaction through exceptional verbal communication and efficient invoice processing. Skilled in data entry and office management, I excel at building strong client relationships and ensuring seamless administrative support, contributing to a welcoming and productive office environment.
Overview
5
5
years of professional experience
Work History
Office Administrative Assistant
Hawks Recovery & Towing
02.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Lawrence High School
Lawrenceville, NJ06.2015
Skills
- Data entry
- Verbal communication
- Schedule management
- Billing and invoicing
- File organization
- File management
- Telephone reception
- Customer engagement
- Email management
- Scanning and copying
- Customer service
- Administrative support
- Microsoft Word
- Computer proficiency
- Office administration
- Filing
- Office management
- Customer and client relations
- Documentation and recordkeeping
- Invoice processing
- Recordkeeping
Timeline
Office Administrative Assistant
Hawks Recovery & Towing
02.2020 - Current
Lawrence High School
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