Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Ford

Morrisville

Summary

Dynamic Office Administrative Assistant with proven expertise at Hawks Recovery & Towing, enhancing customer satisfaction through exceptional verbal communication and efficient invoice processing. Skilled in data entry and office management, I excel at building strong client relationships and ensuring seamless administrative support, contributing to a welcoming and productive office environment.

Overview

5
5
years of professional experience

Work History

Office Administrative Assistant

Hawks Recovery & Towing
401 New York Ave Trenton, NJ 08638
02.2020 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

Lawrence High School
Lawrenceville, NJ
06.2015

Skills

  • Data entry
  • Verbal communication
  • Schedule management
  • Billing and invoicing
  • File organization
  • File management
  • Telephone reception
  • Customer engagement
  • Email management
  • Scanning and copying
  • Customer service
  • Administrative support
  • Microsoft Word
  • Computer proficiency
  • Office administration
  • Filing
  • Office management
  • Customer and client relations
  • Documentation and recordkeeping
  • Invoice processing
  • Recordkeeping

Timeline

Office Administrative Assistant

Hawks Recovery & Towing
02.2020 - Current

Lawrence High School

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Emily Ford