Dynamic healthcare professional with extensive experience at Lehigh Valley Health Network as well as additional customer service ventures. Excels in insurance verification, account management, and claims processing. Proven ability to enhance patient satisfaction through exceptional customer service and meticulous attention to detail. Excels at managing high-volume workloads while ensuring HIPAA compliance and maintaining accurate medical records.
• Offered immediate assistance in emergency situations to evaluate needs and deliver care of patients
• Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs in medical software system
• Evaluated patients to identify medical concerns such as patient vitals such as temperature, blood pressure, and blood sugar levels.
• CPR certified, First Aide Certified, Diabetic trained and certified