Summary
Overview
Work History
Education
Skills
Timeline
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Emily Hawes

Emily Hawes

Slatington

Summary

Dynamic healthcare professional with extensive experience at Lehigh Valley Health Network as well as additional customer service ventures. Excels in insurance verification, account management, and claims processing. Proven ability to enhance patient satisfaction through exceptional customer service and meticulous attention to detail. Excels at managing high-volume workloads while ensuring HIPAA compliance and maintaining accurate medical records.

Overview

14
14
years of professional experience

Work History

Emergency Department Registrar Specialist

Lehigh Valley Health Network
03.2023 - Current
  • Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for insurance verifications.
  • Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
  • Ensured accurate medical records, diligently verifying insurance information and patient demographics to reduce billing errors
  • Managed high-volume workloads effectively, consistently meeting or exceeding departmental performance metrics for speed and accuracy in sensitive high-stress environments.

Patient Service Representative

Lehigh Valley Health Network
06.2022 - 03.2023
  • Scheduled appointments and referrals using Epic and maintained accurate records while maintaining up to date knowledge on HIPPA compliance and regulatory requirements
  • Verified insurance coverage, denials, processed payments, and assisted patients with billing questions and financial counseling
  • Provided front line support in diverse specialties as part of our health care system float pool

Image Management Assistant

Lehigh Valley Health Network
03.2021 - 06.2022
  • Retrieved, released, and archived diagnostic images in compliance with department policy
  • Directly reported to and supported physicians by creating their daily diagnostic schedules and downloading patient records
  • Handled confidential medical information with discretion
  • Front line contact for the Radiology Department by handling a multi phone line system, emails, and concerns

Fine Dining Server

Blue Grillhouse
07.2018 - 06.2021
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guest needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts while maintaining a polished appearance
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance, efficiency, and consistency.

Fine Dining Server

Indigo Road Hospitality Group
06.2017 - 06.2018
  • Handled upscale clients in large group settings of 35+ in formal setting
  • Worked closely with teammates to ensure that guests were provided ultimate experience
  • Supervised set up to prepare for diversity of event types, following strict service standards

Corporate Trainer

Firebirds Wood Fired Grill
09.2013 - 05.2017
  • Consulted with management to support company growth by designing targeted training programs for new hires.
  • Supervised a team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.
  • Traveled to different cities to help open new restaurants and delivered presentations at conferences to ensure company policies remained at the highest standards

Medication Associate

Country Meadows Retirement Communities
03.2011 - 08.2013

• Offered immediate assistance in emergency situations to evaluate needs and deliver care of patients

• Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs in medical software system

• Evaluated patients to identify medical concerns such as patient vitals such as temperature, blood pressure, and blood sugar levels.

• CPR certified, First Aide Certified, Diabetic trained and certified

Education

Biology

York College of Pennsylvania
York, PA

Certified Nursing Assistant

Carolinas College of Health Sciences
Charlotte, NC

Skills

  • Insurance Verification
  • Claims Processing
  • Billing and Financial Counseling
  • Healthcare ethics
  • Customer service
  • Electronic health records
  • Office administration
  • Medical terminology
  • HIPAA compliance
  • Proficient in EPIC, PACS, and Microsoft Office Suite
  • Multitasking
  • Remote Work Adaptability

Timeline

Emergency Department Registrar Specialist

Lehigh Valley Health Network
03.2023 - Current

Patient Service Representative

Lehigh Valley Health Network
06.2022 - 03.2023

Image Management Assistant

Lehigh Valley Health Network
03.2021 - 06.2022

Fine Dining Server

Blue Grillhouse
07.2018 - 06.2021

Fine Dining Server

Indigo Road Hospitality Group
06.2017 - 06.2018

Corporate Trainer

Firebirds Wood Fired Grill
09.2013 - 05.2017

Medication Associate

Country Meadows Retirement Communities
03.2011 - 08.2013

Biology

York College of Pennsylvania

Certified Nursing Assistant

Carolinas College of Health Sciences
Emily Hawes