Emily Hernández
Panama City
Summary
Passionate and committed. I grew up in a hard-working family that has a strong sense of values. I have a passion for doing things with love and purpose, and I always strive to do my best. I am an enthusiastic English tutor working to help students develop and maintain goal-oriented study habits for consistent academic success. Accustomed to both in-person and online instruction for flexibility and multimedia integration to maximize lesson engagement.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Interlink Services PTY S,A.
02.2023 - Current
- Handled customer inquiries and requests courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled and completed reports.
- Processed, analyzed and handled legal and financial data.
- Assisted in any task needed by management.
Online English Tutor
FUNDADER
08.2021 - 11.2021
- Enhanced student comprehension by utilizing engaging multimedia resources during online lessons.
- Boosted students confidence and communication skills through regular interactive activities and group discussions.
- Collaborated with fellow tutors to develop effective teaching strategies for diverse learning styles.
- Provided timely feedback on assignments, allowing students to improve their writing and speaking abilities.
After-School Tutor
Pasitos De Angel
08.2019 - 11.2019
- Enhanced student comprehension by incorporating interactive activities and personalized attention.
- Improved students overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
Technical Support Representative
Alorica
12.2018 - 03.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems.
- Managed high levels of call flow and responded to technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
Education
English Licensed - Humanities
Universidad Nacional De Panamá
Provincia De Panamá Bella Vista, Manuel E. Batista10.2023
Bachelor of Science - Ciencias Naturales
Stella Sierra
Calle 28 De Noviembre, Arraiján, Panamá12.2018
Elementary School -
Guillermo Andreve
Arraiján Cabecera, Arraiján, Panamá Oeste12.2012
Skills
- Data Collection
- Call Management
- Multitasking Abilities
- Bilingual
- Active listening
- Patience and empathy
- Adaptability
- Problem-solving abilities
- Excellent Communication
- Pronunciation Coaching
- Interpersonal Skills
Paint, pottery and handicraft
In my free time, I love to create figures with air-dry clay and give them my personal touch by painting them.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Interlink Services PTY S,A.
02.2023 - Current
Online English Tutor
FUNDADER
08.2021 - 11.2021
After-School Tutor
Pasitos De Angel
08.2019 - 11.2019
Technical Support Representative
Alorica
12.2018 - 03.2019
English Licensed - Humanities
Universidad Nacional De Panamá
Bachelor of Science - Ciencias Naturales
Stella Sierra
Elementary School -
Guillermo Andreve
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