Emily Holmes
Delta
Summary
Medical Office Coordinator with extensive experience at Johns Hopkins, excelling in patient scheduling and insurance verification. Proven ability to enhance operational efficiency through effective communication and meticulous records management. Skilled in EPIC charting and dedicated to delivering exceptional customer service while ensuring compliance with healthcare regulations.
Overview
20
20
years of professional experience
Work History
Medical Office Coordinator
Johns Hopkins Plastics and Reconstructive Surgery
Baltimore
05.2024 - Current
- Coordinated patient scheduling for consultations and surgeries in a busy surgical practice.
- Managed medical records, ensuring compliance with health regulations and standards.
- Facilitated communication among patients, surgeons, and staff for efficient operations.
- Oversaw billing processes and insurance verification to streamline patient accounts management.
Patient Access Specialist II
Johns Hopkins Wilmer Eye Institute
Baltimore
09.2022 - Current
- Handled on average 50+ patient interactions per day, exceeding target call rate, giving detailed personalization, polite, friendly service to ensure customer satisfaction.
- Established knowledge of schedules and protocols answering patient inquiries and scheduling appointment accurately.
- Assisted patients with registering, inputting and verifying insurance information, and updating demographic information.
- Proficient with EPIC, Zoom, Avaya, and Teams.
Home Health Care
-Private Patient
York
01.2020 - 04.2024
- Delivered home health care services to adults, ensuring adherence to specific nutrient guidelines.
- Facilitated communication among healthcare disciplines for coordinated service delivery.
- Scheduled regular follow-up visits with physicians and home health providers for continued patient care.
- Assisted clients with physical activities, including lifting and wheelchair support.
- Prepared nutritious meals tailored to individual dietary needs.
- Demonstrated sound knowledge of various movement techniques to enhance client mobility.
- Supported clients during personal care activities such as showering, prioritizing safety and dignity.
Medical Assistant and Medical Office Assistant
Johns Hopkins Community Physicians at Greater Dundalk
Baltimore
06.2009 - 01.2016
- Became familiar with billing codes through use of Centricity EMR.
- Worked daily with IDX, Microsoft Office and electronic medical records systems.
- Gained an understanding of third party payer issues.
Medical Assistant
Dr. Nadar G. Gary
Dundalk
04.2006 - 06.2009
Medical Assistant (externship)
Gatdula and Gatdula
Glen Burnie
10.2005 - 11.2005
Education
Medical Assistant Certificate -
TESST College of Technology
Baltimore11.2005
Skills
- Medical Transcription
- Clinical Med Assisting
- Basic Accounting
- Medical Billing and Charting
- Medical Terminology
- Records Management
- Maintaining Patient Database
- Anatomy and Physiology
- CD-9 Coding
- Customer Service
- Team Leadership
- Employee Engagement
- Patient scheduling
- Medical records management
- Insurance verification
- EPIC charting
- Healthcare compliance
- Data entry accuracy
- Appointment coordination
- Effective communication
- Problem solving
- Conflict resolution
- Team collaboration
- Time management
- Attention to detail
- HIPAA compliance
Timeline
Medical Office Coordinator
Johns Hopkins Plastics and Reconstructive Surgery
05.2024 - Current
Patient Access Specialist II
Johns Hopkins Wilmer Eye Institute
09.2022 - Current
Home Health Care
-Private Patient
01.2020 - 04.2024
Medical Assistant and Medical Office Assistant
Johns Hopkins Community Physicians at Greater Dundalk
06.2009 - 01.2016
Medical Assistant
Dr. Nadar G. Gary
04.2006 - 06.2009
Medical Assistant (externship)
Gatdula and Gatdula
10.2005 - 11.2005
Medical Assistant Certificate -
TESST College of Technology
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