Emily Husack
Macungie
Summary
Highly organized and detail-oriented with 10+ years of experience supporting office operations. Proven ability to handle calendar management and document preparation. Skilled in Microsoft, Outlook, Excel, Word and Salesforce, and adept at maintaining a professional and efficient work environment. Experienced with managing billing cycles and maintaining financial accuracy. Utilizes billing software to streamline processes and resolve discrepancies. Knowledge of financial regulations and compliance ensures accurate and timely billing operations.
Overview
12
12
years of professional experience
Work History
Billing Specialist
Evans Delivery Inc.
04.2021 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Developed user-friendly billing guide for patients, improving their understanding and satisfaction with billing process.
Lead/Shift Supervisor
LVHN Schuylkill
11.2018 - 04.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved patient questions and concerns.
Billing Specialist
Comcast
09.2013 - 11.2018
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Door-to-Door Sales Representative
Adaptable Business Concepts
04.2013 - 08.2013
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Conducted daily prospecting activities to identify potential new clients within assigned territories.
Education
PHAA
Macungie05-2011
Skills
- Billing systems and software
- Invoice processing
- Customer service
- Data entry proficiency
- Decision-making
- Account reconciliation
- Patient account management
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Client relationship management
- HIPAA compliance
Timeline
Billing Specialist
Evans Delivery Inc.
04.2021 - Current
Lead/Shift Supervisor
LVHN Schuylkill
11.2018 - 04.2021
Billing Specialist
Comcast
09.2013 - 11.2018
Door-to-Door Sales Representative
Adaptable Business Concepts
04.2013 - 08.2013
PHAA
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