Adept at maintaining confidentiality and streamlining office operations, I significantly enhanced efficiency at Ricupero, Inc. through meticulous organization and robust data protection practices. My background in office administration and customer service, complemented by proficiency in QuickBooks and Microsoft Office, has consistently driven positive outcomes, including improved client satisfaction and operational productivity.
Overview
12
12
years of professional experience
Work History
Secretary
Penn Hills School District
07.2024 - Current
Handled sensitive information discreetly, maintaining confidentiality when managing student files.
Responsible for sending and receiving student records.
Upkeep of daily tasks and data input for student attendance.
Management of disciplinary letters and bus suspensions into SWISS system.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Assistant Sous Chef
Restaurant Holdings, LLC
04.2021 - 07.2024
Collaborated with the culinary team on special events, providing exceptional dining experiences for guests.
Collaborated effectively with front-of-house staff to ensure seamless coordination between all aspects of restaurant operations.
Upheld strict adherence to safety guidelines within the kitchen environment, minimizing accidents or injuries.
Maintained high sanitation standards by regularly cleaning workspaces, equipment, and utensils.
Ensured consistent food quality by closely monitoring preparation and presentation standards.
Trained kitchen staff to perform various preparation tasks under pressure.
Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Evaluated food products to verify freshness and quality.
Assisted with menu development and planning.
Participated in food tastings and taste tests.
Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Real Estate Agent
Berkshire Hathaway Homeservices The Preferred Realty
09.2016 - 04.2021
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Negotiated, facilitated, and managed real estate transactions.
Advertised client properties through websites, social media, and real estate guides.
Maintained connections with clients to encourage repeat business and referrals.
Communicated with clients to understand property needs and preferences.
Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
Marketed and sold property for clients by hosting open houses and advertising online and in print.
Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
Streamlined property viewing process with efficient scheduling system, improving client convenience.
Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
Office Manager
Ricupero, Inc.
02.2014 - 01.2016
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Maintained company credit card expenses and allocated accordingly.
Developed and maintained job tracking/hour tracking system and accompanying data.
Office Assistant
A-1 Concrete Leveling
04.2013 - 11.2013
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Scheduling of all Sales Associates and several Concrete teams to ensure optimal efficiency.
Education
No Degree - History of Art And Architecture
University of Pittsburgh
Pittsburgh, PA
06-2009
Skills
Customer service
Verbal and written communication
Office administration
Organization
Document preparation
Quickbooks
Spreadsheet management
Accounts receivable and payable
Microsoft office
Prioritization and time management
Scheduling and calendar management
Confidentiality and data protection
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Secretary
Penn Hills School District
07.2024 - Current
Assistant Sous Chef
Restaurant Holdings, LLC
04.2021 - 07.2024
Real Estate Agent
Berkshire Hathaway Homeservices The Preferred Realty
09.2016 - 04.2021
Office Manager
Ricupero, Inc.
02.2014 - 01.2016
Office Assistant
A-1 Concrete Leveling
04.2013 - 11.2013
No Degree - History of Art And Architecture
University of Pittsburgh
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