EMILY LI

Provides services-Budgeting, Financial Analysis, Insurance, Life Insurance, Small Business Insurance, Homeowners Insurance, Auto Insurance, Retirement Planning.

• Responsible for the development, execution and post analysis of Asian Marketing events, promotions, gift giveaways, festivals, Off-site events.
• Responsible for targeting, developing, and assessing new business relationships.
• Maintains relationships with VIP/VVIP guests through personal contact by phone and in person with the ultimate goal of increasing new business.
• Responsible for managing coordinators and working effectively as a collaborative team player.

• Builds and maintains database of Asian VIP customers.
• Develops and coordinates marketing programs and events to attract desired market.
• Hosted baccarat tournament. Asian table games weekly drawing events. offsite Asian VIP karaoke dinner...etc.
• Monthly Asian gift events and recommends media and social networking opportunities.

• Coordinated and promoted special events and promotions to attract new guest. (Lion Dance. Money tree Red envelopes drawing for Chinese New Year. Offsite Asian Dinner and create Asian gift ideas...)
• Assisted VIP customers with hotel, dinner, limo and event. reservations in an appropriate and professional manner, provided outstanding customer service.
• Coordinated tele-market events and casino promotions to new and inactive customers by mail/email/phone.
• Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
• Resolved guests' complaints and service issues. Notated and monitor guest accounts.

• Building relationships with guests through phone contact and in person with the goal of increasing new business Supports and cultivates new ideas and methods to deliver business.
• Assists with special events(Black Jack & Baccarat tournaments and offsite dinners)..
• Maintains relationships with high end guests through personal contact by phone and in person with the ultimate goal of increasing new business.
• Responsible for targeting, developing, and assessing new business relationships.
• Responsible for managing coordinators and working effectively as a collaborative team player.

• Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
• Oversaw area games to maintain security and compliance.
• Explaining house rules, regulations, or procedures to patrons.
• Finding the solution to the customer or employee complaints or problems.
• Watched closely to catch errors and notified surveillance of irregularities.